This article will guide you with different ways to help you contact MTN or Airtel customer care support in Uganda.
Contents
How to Contact MTN Customer Support in Uganda
MTN’s dedicated Customer Care representatives are available 24 hours to attend to all your inquiries, complaints, and basic service needs regarding MTN mobile money, Pay As You Go, MTN Public Access, and MTN Internet.
Talk to Customer Care
Call 100 using your MTN line, then listen carefully to the voice prompts and choose options according to your preference. This service is free of charge.
Note: MTN will only allow you to talk to a customer care agent after you have selected the reason for contacting customer care. Some reasons have automated voice responses. Therefore, every time I want to speak directly to the MTN customer care agent, I select the reason as “Mobile Money” and then finalize it with “Mobile Money Reversal“. This way, you will be connected to the MTN customer care agent immediately.
Call 0771 001 000. You can always dial this number from another network or using your MTN line. However, this service is not free but you will get connected to a customer care agent immediately.
READ ALSO: How Does the MTN Zigi Chatbot Work?
Contact Customer care via Social Media
You can choose to send MTN customer care agents a message via their different social media platforms. I have tried it and I usually get a response from the team in about 30 minutes or less.
WhatsApp: 0772 123 100
Twitter: twitter.com/mtnug
Facebook: facebook.com/MTNUG/
Email: customerservice.ug@mtn.com
| MTN Service Center Outlets | Physical Address |
| Crested Tower Service Center | Crested Towers Building |
| Kyaggwe Service Center | Mukwano Mall, Kyaggwe Road |
| Lugogo Mall Service Center | Shoprite Mall Lugogo, Jinja Road |
| Shoprite Clock Tower | Shoprite Mall, Ben Kiwanuka |
| Kampala Road Service Center | Plot 28, Kampala Road |
| Forest Mall Service Center | Forest Mall Ground Floor |
| Acacia Mall Service Center | Acacia Mall 1st Floor |
| Village Mall Service Center | Village Mall Bugolobi 1st Floor |
| Victoria Mall Service Center | Victoria Mall Entebbe Ground Floor |
| Entebbe Airport Service Center | Entebbe Airport, Arrivals Lounge |
| Jinja Service Center | Plot 54, Lubus Road, Cassino Building |
| Mbale Service Center | Plot 41, Republic Street Mbale Town |
| Mbarara Service Center | Plot 5, High Street Mbarara |
| Fortportal Service Center | Baguma Crescent Building, Lugard Road |
| Masaka Service Center | Masaka Road Nyendo |
| Gulu Service Center | Plot 15, Nehru Road, Gulu Obote Avenue, Lira |
| Lira Service Center | Opposite Opportunity Bank, Plot 47 Adumi Road |
| Arua Service Center | Orasea Complex, Arua Town |
| Masindi Service Center | Plot 28-30 Masindi Port Road, Masindi |
| Moroto Service Center | Plot 21, Lia Street, Moroto Municipality |
How to Contact Airtel Customer Support in Uganda
Airtel’s dedicated Customer Care representatives are available 24 hours to attend to all your inquiries, complaints, and basic service needs regarding Airtel services.
Talk to a customer care agent
Call Airtel toll-free helpline 100 from an Airtel mobile or 0705100100 from another line.
Note: Airtel will only allow you to talk to a customer care agent after you have selected the reason for contacting customer care. Some reasons have automated voice responses. Therefore, every time I want to speak directly to the Airtel customer care agent, I select the reason as “Mobile Money” and then finalize it with “Mobile Money Reversal“. This way, you will be connected to the Airtel customer care agent immediately.
Connect via Social Media
E-mail customerservice@ug.airtel.com or fill out a Contact Us form.
Twitter: twitter.com/Airtel_Ug
Facebook: facebook.com/airteluganda/
WhatsApp: 0752600222
Visit any Authorised Airtel Shop
| Airtel Service Center | Physical Address |
| Airtel head Office Service Center | Airtel Towers, Plot 6A Clement Hill Road |
| Shoprite Clock Tower | Shoprite Mall, Ben Kiwanuka |
| Airtel Uganda Shop | Acacia Mall |
| Airtel Shop | Along Kampala Road, Next to Simba Telecom |
| Airtel Lugogo Mall | Shoprite Mall |
| Airtel Forest Mall | Forest Mall Ground Floor |
| Airtel Bugolobi | Opposite Barclays Bank |
| Airtel Service Center | Kabalagala |
| Airtel service Center | Haidali Shop |
| Airtel Ntinda | Ntinda Trading Center Ntinda Road |
| Airtel Entebbe Road | Victoria Mall Shopping Center |
| Airtel Mbarara | Opposite FINCA Bank |
| Airtel Jinja Service Center | Jinja Road Opposite KCB Bank |
| Fortportal Service Center | Rukidi Road Next To pride microfinance |
| Masaka Service Center | Elgin Road |
| Arua Service Center | Rhino Camp Road Opposite Barclays Bank |
| Mbale Service Center | Republic Street Opposite CPS |
| Jinja Service Center | Plot 49, Jinja Main Street |
| Gulu Service Centre | Opposite Standard Chartered Bank |
| Lira Service Center | Opposite Gaaga Bus Park |
| Soroti Service Center | Soroti Avenue/ Market Street |
| Kabale Service Center | Next to Bank of Uganda – Opposite the Stadium |
| Airtel Mityana | Mityana Town Main Road Next To URA |
| Hoima Service Center |
