IT Infrastructure Manager job at BRAC Uganda Bank Ltd

Summary
Date Posted: Wednesday, February 19 2025, Base Salary: Not Disclosed

JOB DETAILS:
MAIN JOB RESPONSIBILITIES
• Manage and support all infrastructural related components that include LAN, WAN, IP Telephony, IT Hardware, and related Operating Systems and Applications.
• Develop and provide system infrastructure that supports the defined architecture to meet IT solutions for specified business requirements.
• Ensure the configuration and management of ICT Assets, including software licensing.
• Ensure and manage the controlled resolution of major infrastructural incidents and problems, including prioritization, root cause documentation, and implementation of remedies.
• Support and implement major infrastructural changes to the components of a live infrastructure to maintain availability, effectiveness, and risk compliance.
• Ensure capacity management of all ICT infrastructure components.
• Participate in commercial negotiations for supplier contracts for service delivery and manage vendor relationships with key service providers.
• Review the Business Continuity Management plan and ensure required tests are executed and failures addressed.
• Action, drive, and implement Disaster Recovery (DR) for all aspects to ensure quick turnaround times in cases of system downtimes.
• Review patching and vulnerability reports for servers, desktops, and other components and remediate as required.
• Manage and monitor staff performance, set performance objectives, and carry out appraisals, coaching, and mentoring of all staff under jurisdiction.
• Review weekly and monthly reports detailing LAN, WAN, and security status, along with incident reports for identified threats, and advise senior management on risk mitigation strategies.
• Ensure secure, reliable, and efficient WAN connections for all sites by liaising with service providers and vendors.
• Manage the preventive maintenance of all critical devices (e.g., servers, UPS) to ensure servicing is conducted per schedule and SLAs.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

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