After Sales Manager job at Summit Recruitment and Search


After Sales Manager
2025-07-18T04:17:08+00:00
Summit Recruitment and Search
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_5713/logo/Summit%20Recruitment%20and%20Search%20Africa.png
FULL_TIME
 
Uganda
Kampala
00256
Uganda
Professional Services
Science & Engineering
UGX
 
MONTH
2025-08-20T17:00:00+00:00
 
Uganda
8

The successful candidate will be responsible for managing the entire after-sales function, encompassing both the parts and service departments. This role is key to ensuring operational efficiency, high customer satisfaction, and profitability, while maintaining compliance with dealership and brand standards.

Responsibilities

  • Manage daily operations of the parts and service departments, ensuring coordination between teams, timely service delivery, and optimal parts availability.
  • Ensure excellent customer satisfaction by resolving escalated complaints, maintaining service quality, and fostering long-term relationships with fleet and retail clients.
  • Lead and develop the after-sales team by supervising staff, conducting training programs, and monitoring performance against defined KPIs.
  • Oversee parts inventory and procurement based on demand, minimize wastage, and collaborate with finance to manage departmental budgets effectively.
  • Ensure all after-sales operations comply with manufacturer standards, manage warranty processes, and uphold safety, environmental, and legal regulations.

 Qualifications:

  •  Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related field
  • Minimum 5 years’ experience in after-sales management
  • Strong leadership, communication, and problem-solving skills
 
 
 
bachelor degree
60
JOB-6879cac4d854f

Vacancy title:
After Sales Manager

[Type: FULL_TIME, Industry: Professional Services, Category: Science & Engineering]

Jobs at:
Summit Recruitment and Search

Deadline of this Job:
Wednesday, August 20 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Friday, July 18 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The successful candidate will be responsible for managing the entire after-sales function, encompassing both the parts and service departments. This role is key to ensuring operational efficiency, high customer satisfaction, and profitability, while maintaining compliance with dealership and brand standards.

Responsibilities

  • Manage daily operations of the parts and service departments, ensuring coordination between teams, timely service delivery, and optimal parts availability.
  • Ensure excellent customer satisfaction by resolving escalated complaints, maintaining service quality, and fostering long-term relationships with fleet and retail clients.
  • Lead and develop the after-sales team by supervising staff, conducting training programs, and monitoring performance against defined KPIs.
  • Oversee parts inventory and procurement based on demand, minimize wastage, and collaborate with finance to manage departmental budgets effectively.
  • Ensure all after-sales operations comply with manufacturer standards, manage warranty processes, and uphold safety, environmental, and legal regulations.

 Qualifications:

  •  Bachelor’s degree in Automotive Engineering, Mechanical Engineering, or related field
  • Minimum 5 years’ experience in after-sales management
  • Strong leadership, communication, and problem-solving skills

 

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

Job application procedure

Interested in applying for this job? Click here to submit your application now

 

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