Branch.Assistant Relationship Manager - PB job at KCB Bank

KEY RESPONSIBILITIES

Create and Manage client relationships and accounts to minimize attrition.

Sourcing for new personal banking business opportunities in coordination with the sales team and other units.

Adherence to KYC and AML policies and procedures.

Cross sell bank products including assets, liability and electronic banking products

Initiate personal loans applications and ensure good underwriting practices.

Prepare and submit relevant reports.

Managing personal banking portfolios and monitor daily branch budget for all accounts.

Sales calls and market intelligence gathering

Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.

Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.

Any other duties that may be allocated from time to time.

Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES

A degree or post graduate degree (Business and/or Finance related)

Good understanding of banking products, policies and procedures.

Sound knowledge of the KCB bank products and processes such as account opening and documentation.

Credit knowledge including understanding and interpretation of financial statements.

Understanding of behaviors and application scoring systems and how to use relevant scoring software.

Understanding risk management principles, credit scoring principles and procedures.

Possession of fine underwriting skills and good understanding personal credit processes

Understanding of competitors and their products and services

Attend relevant courses and e-learning sessions.

Good understanding of existing customer profiles.

The candidate should possess the following interpersonal competencies:

Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.

• Create and Manage client relationships and accounts to minimize attrition.
• Sourcing for new personal banking business opportunities in coordination with the sales team and other units.
• Adherence to KYC and AML policies and procedures.
• Cross sell bank products including assets, liability and electronic banking products
• Initiate personal loans applications and ensure good underwriting practices.
• Prepare and submit relevant reports.
• Managing personal banking portfolios and monitor daily branch budget for all accounts.
• Sales calls and market intelligence gathering
• Monitor overdrawn, inactive, dormant and zero balance accounts and initiate relevant reports.
• Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.
• Any other duties that may be allocated from time to time.
• Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

• Good understanding of banking products, policies and procedures.
• Sound knowledge of the KCB bank products and processes such as account opening and documentation.
• Credit knowledge including understanding and interpretation of financial statements.
• Understanding of behaviors and application scoring systems and how to use relevant scoring software.
• Understanding risk management principles, credit scoring principles and procedures.
• Possession of fine underwriting skills and good understanding personal credit processes
• Understanding of competitors and their products and services
• Good understanding of existing customer profiles.
• Organized
• Proactive
• Innovative
• Reliable
• Empathetic
• Persuasive
• Good team player
• Decisive
• Result oriented
• Energetic
• Active
• Integrity
• Culturally sensitive

• A degree or post graduate degree (Business and/or Finance related)