Call Centre Agent
2025-08-19T07:19:17+00:00
Mogo
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7669/logo/Mogo.jpeg
https://www.mogo.co.ug/
FULL_TIME
kampala
Kampala
00256
Uganda
Financial Services
Customer Service
2025-08-23T17:00:00+00:00
Uganda
8
DUTIES AND RESPONSIBILITIES
- Handle customer and staff inquiries via phone, email, SMS, and chat, ensuring timely and professional responses.
- Educate current and potential customers about product and service offerings.
- Make and receive calls as assigned by the designated supervisor.
Accurately update communication logs for every customer interaction.
- Actively participate in team meetings, engage in sales activities over the phone, collect payments, and address issues related to tracker functionality.
- Maintain accurate and up-to-date customer records.
JOB REQUIREMENTS
- Bachelor’s degree in any discipline from a recognized university.
- Minimum of three months of experience in a call centre environment.
- Excellent proficiency in computer applications.
- Ability to multitask and perform effectively under pressure.
- Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
Handle customer and staff inquiries via phone, email, SMS, and chat, ensuring timely and professional responses. Educate current and potential customers about product and service offerings. Make and receive calls as assigned by the designated supervisor. Accurately update communication logs for every customer interaction. Actively participate in team meetings, engage in sales activities over the phone, collect payments, and address issues related to tracker functionality. Maintain accurate and up-to-date customer records.
Bachelor’s degree in any discipline from a recognized university. Minimum of three months of experience in a call centre environment. Excellent proficiency in computer applications. Ability to multitask and perform effectively under pressure. Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
JOB-68a425758bf5f
Vacancy title:
Call Centre Agent
[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service]
Jobs at:
Mogo
Deadline of this Job:
Saturday, August 23 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, August 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
DUTIES AND RESPONSIBILITIES
- Handle customer and staff inquiries via phone, email, SMS, and chat, ensuring timely and professional responses.
- Educate current and potential customers about product and service offerings.
- Make and receive calls as assigned by the designated supervisor.
Accurately update communication logs for every customer interaction.
- Actively participate in team meetings, engage in sales activities over the phone, collect payments, and address issues related to tracker functionality.
- Maintain accurate and up-to-date customer records.
JOB REQUIREMENTS
- Bachelor’s degree in any discipline from a recognized university.
- Minimum of three months of experience in a call centre environment.
- Excellent proficiency in computer applications.
- Ability to multitask and perform effectively under pressure.
- Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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