Call Centre Officer job at Salaam Bank

Vacancy title:
Call Centre Officer

[Type: FULL_TIME, Industry: Banking, Category: Customer Service, Admin & Office, Business Operations]

Jobs at:
Salaam Bank

Deadline of this Job:
Saturday, February 28 2026

Duty Station:
Kampala | Kampala

Summary
Date Posted: Tuesday, February 17 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Description

Salaam Bank is hiring a Call Centre Officer responsible for customer inquiries, resolving complaints, offering product information, and escalating complex issues appropriately to ensure a high level of customer satisfaction

Responsibilities:

• Handle incoming and outgoing customer calls in a professional & courteous manner
• Provide accurate information regarding the organization’s products, services.
• Log all customer interactions, ensuring proper documentation and follow-up
• Ensure adherence to call center policies, scripts, and quality standards
• Collect customer feedback and report insights to management for service improvement

Qualifications & Experience

• Bachelor’s degree in any field.
• High level of professionalism, patience, and emotional intelligence
• Customer-oriented attitude with a passion for service excellence
• Team player with a positive attitude and adaptability

Note:

All applications should be submitted as a one PDF Document

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure
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Applications deadline 28th February 2026

Note: All applications should be submitted as a one PDF Document

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