Client Operations Manager job at Africa Global Longistics

Summary
Date Posted: Friday, December 13 2024, Base Salary: Not Disclosed

JOB DETAILS:
1. Job Purpose & Main Missions
• Supervise the execution of logistics works for a specific client portfolio.
• Manage communication with clients.

2. Position in the Organization Chart
Internal Collaborators:
• Operators, Customs Declarants, Invoicing Clerks, Delivery/Port Clerks, Customs Clerks, Shipping Lines Clerks, Documentation & FCVR Clerks, Drivers, Implants, Archives, Transport Department, Disbursement Control, Exports Manager.
External Collaborators:
• Clients, Shipping Lines, Port Authorities, Government Agencies, Subcontractors.

3. Main Tasks and Responsibilities
Team Management:
• Communicate the entity strategy and set quality service goals.
• Assess team performance and maintain competencies.
• Handle recruitment in collaboration with HR.
• Ensure proper induction for new staff.
Client Relationship Management:
• Receive and process transit orders.
• Request missing documentation when needed.
• Inform clients about the progress of their files.
• Provide support to credit control for cash collection issues.
File Processing Monitoring:
• Ensure adherence to Standard Operating Procedures (SOPs).
• Allocate files for processing and validate their progress.
• Archive files both physically and electronically.
• Control file documentation and formalization quality.
Operations Management:
• Maintain gross margin and disbursements as per quotation.
• Select appropriate means for operations and validate supplier invoices.
• Alert management in case of quotation discrepancies.
Cost Management:
• Monitor COM unit costs, including salaries, extra hours, and special fees.
Alerts and Information Sharing:
• Notify management of significant operational issues.
• Inform the sales department of non-compliant quotations.

4. In Case of Absence
• The Exports Manager will handle responsibilities.

5. Targets and Goals
• Achieve 100% quality-of-service KPI, including client-specific KPIs.
• Meet 100% of budgeted costs.

6. Personal Qualities Required
• Organized, natural leader, team player, self-starter, problem solver.
• Ability to meet tight deadlines and achieve common goals.

7. Required Skills
• At least 5 years of experience in clearing and forwarding.
• Proficiency in Microsoft Office and email communication.
• Excellent communication skills.

8. Tools
• Business Software (e.g., SPOT, QlikView).
• Financial reports for cost monitoring.
• Standard Operating Procedures.
• HR support tools and documents.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 60

Level of Education:

Job application procedure
• Interested and qualified? Click here to apply

All Jobs

QUICK ALERT SUBSCRIPTION