Collection Officer job at ITM Uganda Ltd

About the job

Our client is seeking a reliable and results-driven Collection Officer to manage the recovery of outstanding debts while maintaining positive relationships with clients. The successful candidate will be responsible for contacting customers, negotiating repayment plans, and ensuring collections are conducted ethically and in line with company policies and applicable regulations.

Responsibilities

• Contact customers with overdue accounts via phone, email, and written communication.
• Follow up on outstanding payments and remind clients of repayment obligations.
• Negotiate payment arrangements and repayment plans in accordance with company guidelines.
• Maintain accurate and up-to-date records of customer interactions and payment status.
• Monitor accounts to identify overdue balances and escalate cases when necessary.
• Ensure all collection activities comply with legal, regulatory, and company standards.
• Prepare regular reports on collection performance and recovery status.
• Collaborate with internal teams to resolve customer disputes and payment issues.
• Maintain a professional and respectful approach when dealing with customers.

Requirements

• Diploma or Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
• Previous experience in debt collection, credit control, or customer service in financial services Industry.
• Strong communication and negotiation skills.
• Good understanding of financial products and repayment processes.
• Ability to work with targets and meet collection deadlines.
• High level of integrity, professionalism, and confidentiality.
• Proficiency in Microsoft Office and basic financial systems.

• Contact customers with overdue accounts via phone, email, and written communication.
• Follow up on outstanding payments and remind clients of repayment obligations.
• Negotiate payment arrangements and repayment plans in accordance with company guidelines.
• Maintain accurate and up-to-date records of customer interactions and payment status.
• Monitor accounts to identify overdue balances and escalate cases when necessary.
• Ensure all collection activities comply with legal, regulatory, and company standards.
• Prepare regular reports on collection performance and recovery status.
• Collaborate with internal teams to resolve customer disputes and payment issues.
• Maintain a professional and respectful approach when dealing with customers.

• Strong communication and negotiation skills.
• Good understanding of financial products and repayment processes.
• Ability to work with targets and meet collection deadlines.
• High level of integrity, professionalism, and confidentiality.
• Proficiency in Microsoft Office and basic financial systems.

• Diploma or Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
• Previous experience in debt collection, credit control, or customer service in financial services Industry.