Collections Representative
2025-11-04T06:31:33+00:00
Fido
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_4282/logo/FIDO.png
https://ug.fido.money/
FULL_TIME
kampala
Kampala
00256
Uganda
Financial Services
Customer Service
2025-11-13T17:00:00+00:00
Uganda
8
Responsibilities:
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, policies and procedures.
-
- Manage large numbers of inbound and outbound calls in a timely manner
- Interviewing clients telephonically to establish their ability to pay debt.
- Negotiate partial repayments and payment plans when possible
- Use various skip tracing methods to locate clients and confirm repayments
- Respond appropriately & timely to customer’s Queries/complaints
- Follow communication “scripts” when handling different topics
- Identify customer needs, clarify information, investigate and provide relevant solutions
- Build sustainable relationships and engage customers by going an extra mile
- Keep records of all conversations on our collection systems in a comprehensive way.
- Meet personal qualitative and quantitative targets
- De-escalate situations involving dissatisfied customers while offering assistance and support
- Guide customers through troubleshooting and using products and services
- Diligently perform other official tasks assigned to you.
Qualification and Requirements:
-
- Bachelor’s Degree
- Must have 2 years or more experience in a similar role within a fintech or financial company
- Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
- Strong written and verbal communication
- Great active listening skills
Manage large numbers of inbound and outbound calls in a timely manner Interviewing clients telephonically to establish their ability to pay debt. Negotiate partial repayments and payment plans when possible Use various skip tracing methods to locate clients and confirm repayments Respond appropriately & timely to customer’s Queries/complaints Follow communication “scripts” when handling different topics Identify customer needs, clarify information, investigate and provide relevant solutions Build sustainable relationships and engage customers by going an extra mile Keep records of all conversations on our collection systems in a comprehensive way. Meet personal qualitative and quantitative targets De-escalate situations involving dissatisfied customers while offering assistance and support Guide customers through troubleshooting and using products and services Diligently perform other official tasks assigned to you.
Bachelor’s Degree Must have 2 years or more experience in a similar role within a fintech or financial company Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus Strong written and verbal communication Great active listening skills
JOB-69099dc5266bc
Vacancy title:
Collections Representative
[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service]
Jobs at:
Fido
Deadline of this Job:
Thursday, November 13 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, November 4 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Responsibilities:
Essential Duties and Responsibilities:
Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, policies and procedures.
-
- Manage large numbers of inbound and outbound calls in a timely manner
- Interviewing clients telephonically to establish their ability to pay debt.
- Negotiate partial repayments and payment plans when possible
- Use various skip tracing methods to locate clients and confirm repayments
- Respond appropriately & timely to customer’s Queries/complaints
- Follow communication “scripts” when handling different topics
- Identify customer needs, clarify information, investigate and provide relevant solutions
- Build sustainable relationships and engage customers by going an extra mile
- Keep records of all conversations on our collection systems in a comprehensive way.
- Meet personal qualitative and quantitative targets
- De-escalate situations involving dissatisfied customers while offering assistance and support
- Guide customers through troubleshooting and using products and services
- Diligently perform other official tasks assigned to you.
Qualification and Requirements:
-
- Bachelor’s Degree
- Must have 2 years or more experience in a similar role within a fintech or financial company
- Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus
- Strong written and verbal communication
- Great active listening skills
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
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