Reports To: Compliance Manager Function: Mobile Money Supervision: None (Individual Contributor) Interaction: Primarily internal, no direct external interface
Purpose of the Role
To support the Mobile Money compliance and risk function by ensuring:
Internal assurance
Regulatory compliance
Daily operational controls
Key Responsibilities
Exception Tracking: Compile and follow up on exceptions from RACE & Risk teams; maintain a trends tracker for suspicious transactions.
User Access Management: Update Mobile Money User Access matrix to help prevent fraud.
Records Management: File and retrieve KYC documents for Mobile Money partners.
Agent & High-Risk Account Monitoring:
Identify and follow up with non-compliant agents
Ensure high-risk accounts (e.g., betting, money lenders) have valid licenses
Decision-Making Level
Contributory: Provides important input but does not make final decisions
Impact Areas
Ensures effective operational risk and compliance controls
Affects both internal operations and indirectly external customer trust
Requirements
Education
Bachelor’s Degree (preferred in Finance, Economics, Accounting, IT, or related)
Experience
Telecom industry exposure (products, tariffs, SLAs, regulations)
Experience with customer care, finance, or back-office functions
Strong data analysis and reporting background
Key Skills
Analytical and data interpretation skills
Strong verbal and written communication
Time management and ability to work under pressure
Reporting and trend analysis
Project management
High proficiency in MS Office
Exception Tracking: Compile and follow up on exceptions from RACE & Risk teams; maintain a trends tracker for suspicious transactions. User Access Management: Update Mobile Money User Access matrix to help prevent fraud. Records Management: File and retrieve KYC documents for Mobile Money partners. Agent & High-Risk Account Monitoring: Identify and follow up with non-compliant agents Ensure high-risk accounts (e.g., betting, money lenders) have valid licenses Decision-Making Level Contributory: Provides important input but does not make final decisions Impact Areas Ensures effective operational risk and compliance controls Affects both internal operations and indirectly external customer trust
Analytical and data interpretation skills Strong verbal and written communication Time management and ability to work under pressure Reporting and trend analysis Project management High proficiency in MS Office
Bachelor’s Degree (preferred in Finance, Economics, Accounting, IT, or related) Experience Telecom industry exposure (products, tariffs, SLAs, regulations) Experience with customer care, finance, or back-office functions Strong data analysis and reporting background
