Credit Controller job at MTN-Uganda

Background information about the job or company (e.g., role context, company overview)

The Credit Controller is responsible for managing and maintaining the company's credit risk and ensuring the timely collection of outstanding debts from customers. This role involves monitoring accounts receivable, ensuring compliance with credit policies, and working with internal teams to resolve issues related to credit and payments, thereby minimizing financial risk for the company and uphold professional standards throughout the credit collection cycle.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position;

Responsibilities or duties

Credit Management

• Assess and recommend on the creditworthiness of new and existing customers.
• Recommend and adjust credit limits and terms according to company policy.
• Review customer accounts regularly to ensure that outstanding debts are within acceptable limits.

Collections & Payment Recovery

• Follow up on overdue payments and manage collections to reduce bad debts.
• Negotiate payment plans with customers who are unable to pay in full.
• Ensure that all overdue accounts are promptly escalated to management.
• Prepare and issue statements and reminders to customers.
• Ensure customers receive monthly invoices on time.

Reporting & Documentation

• Maintain up-to-date records of all credit transactions.
• Prepare daily, weekly, and monthly reports on the status of outstanding debts.
• Ensure accurate and timely reporting of payment collections and overdue accounts to the Finance team and management.

Customer Relations & Dispute Resolution

• Build and maintain positive relationships with customers to facilitate smooth collections.
• Investigate and resolve billing issues and discrepancies in a timely manner.
• Collaborate with other departments such as Sales, Legal, and Customer Care to resolve customer payment disputes.

Compliance & Risk Management

• Ensure that all activities comply with company policies, industry regulations, and legal requirements.
• Continuously monitor the company’s credit risk exposure and recommend actions to mitigate risks.
• Ensure adherence to credit control processes and procedures.

Team Collaboration

• Work closely with other members of the finance team to achieve overall financial goals.
• Provide support and training to junior staff and interns in the credit control function.

Key Performance Indicators (KPIs)

• Reduction in the percentage of overdue accounts.
• Achievement of monthly and quarterly collection targets.
• Accuracy and timeliness of reports submitted to management.
• Customer satisfaction and resolution of payment disputes.
• Availability of accurate account receivable records

Qualifications or requirements (e.g., education, skills)

Education:

• A degree in Accounting, Finance, or a related field. A professional qualification such as ACCA, CPA, or CIMA is an advantage.

Experience needed

Experience:

• Minimum of 2 years of experience
• Experience in credit control or accounts receivable, preferably in the telecommunications or financial services industry.
• Experience working with Enterprise Resource Planning systems and MS Excel for financial reporting and analysis.
• Strong knowledge of credit control processes and techniques.

Knowledge, Skills and Competencies:

• Communication: Excellent verbal and written communication skills.
• Negotiation: Strong negotiation skills with the ability to manage difficult conversations.
• Attention to Detail: High level of accuracy and attention to detail.
• Problem Solving: Ability to identify and resolve payment issues or disputes promptly.
• Time Management: Ability to prioritize tasks and manage time efficiently.
• Teamwork: Ability to work collaboratively with internal teams and customers.
• Adaptability: Ability to work under pressure and adapt to a fast-paced environment.

Personal Attributes

• Strong ethical standards and integrity.
• Goal-oriented and results-driven.
• Ability to work independently and as part of a team.
• Proactive, with the ability to take initiative.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

• Assess and recommend on the creditworthiness of new and existing customers.
• Recommend and adjust credit limits and terms according to company policy.
• Review customer accounts regularly to ensure that outstanding debts are within acceptable limits.
• Follow up on overdue payments and manage collections to reduce bad debts.
• Negotiate payment plans with customers who are unable to pay in full.
• Ensure that all overdue accounts are promptly escalated to management.
• Prepare and issue statements and reminders to customers.
• Ensure customers receive monthly invoices on time.
• Maintain up-to-date records of all credit transactions.
• Prepare daily, weekly, and monthly reports on the status of outstanding debts.
• Ensure accurate and timely reporting of payment collections and overdue accounts to the Finance team and management.
• Build and maintain positive relationships with customers to facilitate smooth collections.
• Investigate and resolve billing issues and discrepancies in a timely manner.
• Collaborate with other departments such as Sales, Legal, and Customer Care to resolve customer payment disputes.
• Ensure that all activities comply with company policies, industry regulations, and legal requirements.
• Continuously monitor the company’s credit risk exposure and recommend actions to mitigate risks.
• Ensure adherence to credit control processes and procedures.
• Work closely with other members of the finance team to achieve overall financial goals.
• Provide support and training to junior staff and interns in the credit control function.

• Excellent verbal and written communication skills.
• Strong negotiation skills with the ability to manage difficult conversations.
• High level of accuracy and attention to detail.
• Ability to identify and resolve payment issues or disputes promptly.
• Ability to prioritize tasks and manage time efficiently.
• Ability to work collaboratively with internal teams and customers.
• Ability to work under pressure and adapt to a fast-paced environment.

• A degree in Accounting, Finance, or a related field. A professional qualification such as ACCA, CPA, or CIMA is an advantage.
• Minimum of 2 years of experience
• Experience in credit control or accounts receivable, preferably in the telecommunications or financial services industry.
• Experience working with Enterprise Resource Planning systems and MS Excel for financial reporting and analysis.
• Strong knowledge of credit control processes and techniques.