Credit and Collection Manager job at Airtel


Credit and Collection Manager
2025-06-20T16:17:41+00:00
Airtel
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_1561/logo/Airtel.png
FULL_TIME
 
Uganda
Kampala
00256
Uganda
Telecommunications
Accounting & Finance
UGX
 
MONTH
2025-06-30T17:00:00+00:00
 
Uganda
8

Responsibilities

  • Engage customers through email, calls and visits to collect due and overdue monies and develop strong relationships that would facilitate new business opportunities.
  • Ensure zero bad debt flow from your portfolio through smart interventions in engagement, advance billing among others. 
  • Ensure Dunned accounts are minimized through proactive engagement with customers in understanding the dunning process.
  • Facilitate reconciliation of accounts timely ensuring accounts are in good condition.
  • Ensure formal communication/demand notices of overdue balances to customers.
  • Ensure that non-paying accounts are dunned as per the dunning process and after prior engagement.
  • Ensure timely escalation of nonpaying customers to the Team Leader and sales person where necessary.
  • Monitor the payment pattern of new clients and draw the line manager's attention to any observed anomalies.
  • Oversee the sharing of invoices and statements to every customer under your allocation through mail or physical delivery to client premises.
  • Ensure monthly invoice sampling is done on a timely basis.
  • Ensure all customers under your allocation are invoiced.
  • Carry out timely investigations for all queries and disputes for faster resolution and credit note approval where required. 
  • Implement timely corrective action that includes raising of debit or credit notes and rebates.
  • Ensure write offs are share with Line Manager.
  • Analyze and take corrective actions from data provided.
  • Submit bill sampling report.

Qualifications

  • Degree in Business Management.
  • 2 -4 Years of working Experience in Credit Control.
  • Telecom experience is preferable.
  • Experience in emerging/ developing countries. 
  • Excellent interpersonal skills.
  • Sets high personal standards and is goal oriented.
  • Strong interpersonal skills.
  • Excellent communications skills, both oral and in written.
  • Business awareness.
  • Confident and polite telephone manner successful at developing good relationships with customers.
  • Able to operate in a performance driven organization.
  • Strong ethics, hands on approach, business acumen.
  • Culturally aware.
 
 
 
bachelor degree
24
JOB-685589a5b512e

Vacancy title:
Credit and Collection Manager

[Type: FULL_TIME, Industry: Telecommunications, Category: Accounting & Finance]

Jobs at:
Airtel

Deadline of this Job:
Monday, June 30 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Friday, June 20 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Responsibilities

  • Engage customers through email, calls and visits to collect due and overdue monies and develop strong relationships that would facilitate new business opportunities.
  • Ensure zero bad debt flow from your portfolio through smart interventions in engagement, advance billing among others. 
  • Ensure Dunned accounts are minimized through proactive engagement with customers in understanding the dunning process.
  • Facilitate reconciliation of accounts timely ensuring accounts are in good condition.
  • Ensure formal communication/demand notices of overdue balances to customers.
  • Ensure that non-paying accounts are dunned as per the dunning process and after prior engagement.
  • Ensure timely escalation of nonpaying customers to the Team Leader and sales person where necessary.
  • Monitor the payment pattern of new clients and draw the line manager's attention to any observed anomalies.
  • Oversee the sharing of invoices and statements to every customer under your allocation through mail or physical delivery to client premises.
  • Ensure monthly invoice sampling is done on a timely basis.
  • Ensure all customers under your allocation are invoiced.
  • Carry out timely investigations for all queries and disputes for faster resolution and credit note approval where required. 
  • Implement timely corrective action that includes raising of debit or credit notes and rebates.
  • Ensure write offs are share with Line Manager.
  • Analyze and take corrective actions from data provided.
  • Submit bill sampling report.

Qualifications

  • Degree in Business Management.
  • 2 -4 Years of working Experience in Credit Control.
  • Telecom experience is preferable.
  • Experience in emerging/ developing countries. 
  • Excellent interpersonal skills.
  • Sets high personal standards and is goal oriented.
  • Strong interpersonal skills.
  • Excellent communications skills, both oral and in written.
  • Business awareness.
  • Confident and polite telephone manner successful at developing good relationships with customers.
  • Able to operate in a performance driven organization.
  • Strong ethics, hands on approach, business acumen.
  • Culturally aware.

 

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested in applying for this job? Click here to submit your application now

 

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