Customer Care Consultant job at KCB Bank

KEY RESPONSIBILITIES

• Cross sell all bank products and services.
• Attend to customer’s queries whilst lodging them In ECRM
• Resolve and minimize number of customers complaints.
• Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of Blank forms.
• Ensure 100% collection of revenues for services rendered.
• Rectify irregularities highlighted in the audit report in customer service area.
• Punctual and accurate submission of relevant reports.
• Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall.
• Any other duties assigned from time to time.

KNOWLEDGE AND EXPERTISE

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
• Work experience as added advantage. At least 1year’s banking experience.
• Strong Customer service skills and thorough knowledge of banking products and services.
• Strong communications, and interpersonal skills and team player.
• Passion for Performance.
• Self - Drive, Flexibility, Focus and attention to detail.
• Open to New Ideas in a rapidly changing Business Environment and innovative.

• Cross sell all bank products and services.
• Attend to customer’s queries whilst lodging them In ECRM
• Resolve and minimize number of customers complaints.
• Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of Blank forms.
• Ensure 100% collection of revenues for services rendered.
• Rectify irregularities highlighted in the audit report in customer service area.
• Punctual and accurate submission of relevant reports.
• Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall.
• Any other duties assigned from time to time.

• Strong Customer service skills
• Thorough knowledge of banking products and services
• Strong communications skills
• Interpersonal skills
• Team player
• Passion for Performance
• Self - Drive
• Flexibility
• Focus and attention to detail
• Open to New Ideas
• Innovative

• A university degree in relevant business discipline
• Any professional Qualification in General Banking is an added advantage.