Customer Care Officers job at Kampala Hospital

Description

Kampala Hospital is hiring highly motivated and customer-focused Customer Care Officers to join our Front Desk & Customer Service team. This role is integral to ensuring smooth hospital operations, providing excellent patient support, and maintaining an organized and welcoming environment.

Key Duties and Responsibilities:

• Serve as the first point of contact for patients, visitors, and clients at the front desk.
• Handle patient registration, appointment scheduling, and general inquiries.
• Manage incoming calls professionally and direct them to the appropriate departments.
• Assist in processing medical records and maintaining accurate documentation.
• Support guest relations and ensure a positive customer experience.
• Collaborate with other departments to facilitate smooth hospital operations.
• Maintain confidentiality and professionalism in handling patient information.

Qualifications, Skills and Experience:

• Degree in Public Administration, Business Administration, Secretarial Studies, or a related field.
• At least 1-2 years of experience in a front desk, customer service, or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office (Word. Excel. Outlook) and other administrative tools.
• Ability to multitask, work under pressure, and handle patient interactions with empathy and professionalism.

NB: Only shortlisted candidates will be contacted.

• Serve as the first point of contact for patients, visitors, and clients at the front desk.
• Handle patient registration, appointment scheduling, and general inquiries.
• Manage incoming calls professionally and direct them to the appropriate departments.
• Assist in processing medical records and maintaining accurate documentation.
• Support guest relations and ensure a positive customer experience.
• Collaborate with other departments to facilitate smooth hospital operations.
• Maintain confidentiality and professionalism in handling patient information.

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficiency in Microsoft Office (Word. Excel. Outlook) and other administrative tools.
• Ability to multitask, work under pressure, and handle patient interactions with empathy and professionalism.

• Degree in Public Administration, Business Administration, Secretarial Studies, or a related field.
• At least 1-2 years of experience in a front desk, customer service, or administrative role.