Customer Care Specialists job at Mogo


Customer Care Specialists
2025-08-20T07:39:30+00:00
Mogo
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7669/logo/Mogo.jpeg
FULL_TIME
Uganda
Kampala
00256
Uganda
Financial Services
Customer Service
UGX
MONTH
2025-09-01T17:00:00+00:00
Uganda
8

KEY RESPONSIBILITIES:

  • Identify, assess, and address customers' needs promptly to ensure high levels of satisfaction and retention.
  • Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.
  • Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company policies.
  • Provide clear and professional explanations of Mogo's finance products, loan terms, and processes to customers, tailoring communication to their needs.
  • Maintain accurate and up-to-date records of customer interactions, queries, and loan applications in the company's ERP system.
  • Follow up with customers to ensure resolution of issues and provide ongoing support to enhance their experience.
  • Build and maintain strong customer relationships to foster trust, loyalty, and repeat business.
  • Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team.
  • Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of confidentiality and professionalism.
  • Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.
  • Undertake any other tasks assigned by the Customer Care Manager.

QUALIFICATIONS AND SKILLS

  • Bachelor's degree in any discipline from a recognized university.
  • Minimum of 3 years' experience in customer support, preferably in the financial services, logbook, or consumer loan industry.
  • Strong customer orientation with excellent presentation, interpersonal, and relationship-building skills.
  • Proven experience in direct sales or customer-facing roles, with knowledge of loan processing and disbursement.
  • Exceptional communication skills, both verbal and written, with a high level of confidentiality.
  • Intermediate proficiency in Microsoft Office and ERP systems for managing customer data and processes.
  • High emotional intelligence, with the ability to remain calm and professional in stressful or high-pressure situations.
  • Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
  • Ability to multitask, prioritize, and manage time effectively to meet customer and business needs.
bachelor degree
36
JOB-68a57bb29e9f7

Vacancy title:
Customer Care Specialists

[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service]

Jobs at:
Mogo

Deadline of this Job:
Monday, September 1 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Wednesday, August 20 2025, Base Salary: Not Disclosed

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JOB DETAILS:

KEY RESPONSIBILITIES:

  • Identify, assess, and address customers' needs promptly to ensure high levels of satisfaction and retention.
  • Collaborate with the Sales team and other Customer Care Agents to resolve customer inquiries, complaints, or escalations efficiently.
  • Process customer loan applications accurately, ensuring quick and compliant loan disbursements in line with company policies.
  • Provide clear and professional explanations of Mogo's finance products, loan terms, and processes to customers, tailoring communication to their needs.
  • Maintain accurate and up-to-date records of customer interactions, queries, and loan applications in the company's ERP system.
  • Follow up with customers to ensure resolution of issues and provide ongoing support to enhance their experience.
  • Build and maintain strong customer relationships to foster trust, loyalty, and repeat business.
  • Identify opportunities to upsell or cross-sell Mogo products during customer interactions, in coordination with the Sales team.
  • Adhere to company policies, procedures, and regulatory requirements, maintaining a high level of confidentiality and professionalism.
  • Provide feedback on customer trends, challenges, and needs to improve service delivery and product offerings.
  • Undertake any other tasks assigned by the Customer Care Manager.

QUALIFICATIONS AND SKILLS

  • Bachelor's degree in any discipline from a recognized university.
  • Minimum of 3 years' experience in customer support, preferably in the financial services, logbook, or consumer loan industry.
  • Strong customer orientation with excellent presentation, interpersonal, and relationship-building skills.
  • Proven experience in direct sales or customer-facing roles, with knowledge of loan processing and disbursement.
  • Exceptional communication skills, both verbal and written, with a high level of confidentiality.
  • Intermediate proficiency in Microsoft Office and ERP systems for managing customer data and processes.
  • High emotional intelligence, with the ability to remain calm and professional in stressful or high-pressure situations.
  • Demonstrated integrity, strong work ethic, and a proactive, positive attitude.
  • Ability to multitask, prioritize, and manage time effectively to meet customer and business needs.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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