Customer Experience Officer job at NCBA


Customer Experience Officer
2026-04-09T05:02:24+00:00
NCBA
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7463/logo/ncba.png
FULL_TIME
Uganda
Kampala
00256
Uganda
Finance
Customer Service, Business Operations, Admin & Office
UGX
MONTH
2026-04-10T17:00:00+00:00
8

Background

To implement and manage the operational service quality standards and business management framework as defined in the Bank’s service standards, policies, procedures, controls and SLAs with a view of enhancing customer experience.

  • Implement and manage operational service quality standards.
  • Manage the business management framework.
  • Adhere to the Bank’s service standards, policies, procedures, controls and SLAs.
  • Enhance customer experience.
  • Customer service management
  • Business management
  • Policy implementation
  • Quality assurance
  • Relevant degree in a related field.
  • Experience in customer experience management.
  • Knowledge of banking service standards and procedures.
bachelor degree
12
JOB-69d732e0cd7a6

Vacancy title:
Customer Experience Officer

[Type: FULL_TIME, Industry: Finance, Category: Customer Service, Business Operations, Admin & Office]

Jobs at:
NCBA

Deadline of this Job:
Friday, April 10 2026

Duty Station:
Uganda | Kampala

Summary
Date Posted: Thursday, April 9 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

To implement and manage the operational service quality standards and business management framework as defined in the Bank’s service standards, policies, procedures, controls and SLAs with a view of enhancing customer experience.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Application Link: 

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