Customer Relations Officer
2025-11-24T06:04:58+00:00
iGourd Technology
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https://igourd.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Information Technology
Sales & Retail
2025-11-30T17:00:00+00:00
Uganda
8
Key Duties and Responsibilities:
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Qualifications, Skills & Experience:
- A bachelor's degree in marketing, business administration, communication, customer relationship management or in a relevant field,
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
- Proficiency in CRM software, Soft skills such as patience, adaptability, and empathy.
Establish and maintain positive relationships with existing clients. Provide prompt, efficient, and satisfactory responses to customer inquiries. Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies. Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey. Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media. Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs. Monitor customer feedback regularly and identify areas of improvement in our products and services. Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
A bachelor's degree in marketing, business administration, communication, customer relationship management or in a relevant field, 2+ years of experience in a customer-facing role. Successful record of developing and implementing customer relations strategies. Strong problem-solving abilities with time management skills. Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives. A customer-centric attitude to handle challenging client situations. Proficiency in CRM software, Soft skills such as patience, adaptability, and empathy.
JOB-6923f58a74380
Vacancy title:
Customer Relations Officer
[Type: FULL_TIME, Industry: Information Technology, Category: Sales & Retail]
Jobs at:
iGourd Technology
Deadline of this Job:
Sunday, November 30 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Monday, November 24 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Key Duties and Responsibilities:
- Establish and maintain positive relationships with existing clients.
- Provide prompt, efficient, and satisfactory responses to customer inquiries.
- Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
- Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
- Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.
- Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
- Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
- Monitor customer feedback regularly and identify areas of improvement in our products and services.
- Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Qualifications, Skills & Experience:
- A bachelor's degree in marketing, business administration, communication, customer relationship management or in a relevant field,
- 2+ years of experience in a customer-facing role.
- Successful record of developing and implementing customer relations strategies.
- Strong problem-solving abilities with time management skills.
- Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.
- A customer-centric attitude to handle challenging client situations.
- Proficiency in CRM software, Soft skills such as patience, adaptability, and empathy.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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