Customer Service Consultant job at KCB Group

About Us

KCB Group is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation, National Bank of Kenya, and all associated companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in the management of subsidiaries.

Responsibilities

• Cross sell all bank products and services.
• Attend to customer’s queries.
• Resolve and minimize number of customer complaints
• Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of Blank forms
• Ensure 100% collection of revenues for services rendered.
• Rectify irregularities highlighted in the audit report in customer service area
• Punctual and accurate submission of relevant reports.
• Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall
• Any other duties assigned from time to time.

Qualifications

• Bachelor’s degree in a Business-related field is required.

Experience

A Minimum of 1 Year experience in offering customer care and teller services

• Cross sell all bank products and services.
• Attend to customer’s queries.
• Resolve and minimize number of customer complaints
• Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of Blank forms
• Ensure 100% collection of revenues for services rendered.
• Rectify irregularities highlighted in the audit report in customer service area
• Punctual and accurate submission of relevant reports.
• Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall
• Any other duties assigned from time to time.

• Bachelor’s degree in a Business-related field is required.