About the role As a Customer Service Executive at Sun King, you are required to promote, deliver, and maintain a high-quality, professional service image to Sun King customers, effectively and efficiently resolve queries, take ownership of any issue raised until resolution is achieved, and achieve productivity performance standards set by the Customer Service Function.
What you would be expected to do
Offering product and service education to customers in an efficient & effective manner
Handling customer queries with quality and professionalism
Managing customer queries promptly to avoid long waiting times and high drop rates.
Managing customer interactions within the standard handling time
Updating customer information in the required tools as per the standard operating procedures
Be available to handle Inbound / Outbound traffic during low and peak hours
Ensure process compliance and follow through on customer process recommendations.
Offering sales team assistance to prospective customers
Consider eligibility by comparing client information to requirements.
Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.
You might be a strong candidate if you
Possess a University Degree or Diploma in a business-related field.
Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages, i.e., Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere, sabiny
Are excellent oral and written communication skills
Have efficient application of Microsoft Office software packages, including Outlook, Word, Excel, PowerPoint
Have Basic internet knowledge
What Sun King offers
Professional growth in a dynamic, rapidly expanding, high-social-impact industry
An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
Offering product and service education to customers in an efficient & effective manner Handling customer queries with quality and professionalism Managing customer queries promptly to avoid long waiting times and high drop rates. Managing customer interactions within the standard handling time Updating customer information in the required tools as per the standard operating procedures Be available to handle Inbound / Outbound traffic during low and peak hours Ensure process compliance and follow through on customer process recommendations. Offering sales team assistance to prospective customers Consider eligibility by comparing client information to requirements. Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.
Possess a University Degree or Diploma in a business-related field. Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages, i.e., Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere, sabiny Are excellent oral and written communication skills Have efficient application of Microsoft Office software packages, including Outlook, Word, Excel, PowerPoint Have Basic internet knowledge
