Customer Service Executive job at Sun King

Customer Service Executive

2025-09-02T12:14:57+00:00

FULL_TIME

Engineering Services

Customer Service

2025-09-05T17:00:00+00:00

 

Uganda

8

Description

Sun King is hiring a Customer Service Executive to promote, deliver, and maintain a high-quality, professional service image to Sun King customers, effectively and efficiently resolve queries, take ownership of any issue raised until resolution is achieved, and achieve productivity performance standards set by the Customer Service Function.

Languages: Sabiny + Swahili + Luganda + English

Key Duties and Responsibilities:

• Offering product and service education to customers in an efficient & effective manner
• Handling customer queries with quality and professionalism
• Managing customer queries promptly to avoid long waiting times and high drop rates.
• Managing customer interactions within the standard handling time
• Updating customer information in the required tools as per the standard operating procedures
• Be available to handle Inbound / Outbound traffic during low and peak hours
• Ensure process compliance and follow through on customer process recommendations.
• Offering sales team assistance to prospective customers
• Consider eligibility by comparing client information to requirements.
• Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.

Qualifications, Skills and Experience:

• Possess a University Degree or Diploma in a business-related field.
• Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages, i.e., Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere, sabiny
• Are excellent oral and written communication skills
• Have efficient application of Microsoft Office software packages, including Outlook, Word, Excel, PowerPoint
• Have Basic internet knowledge

Offering product and service education to customers in an efficient & effective manner Handling customer queries with quality and professionalism Managing customer queries promptly to avoid long waiting times and high drop rates. Managing customer interactions within the standard handling time Updating customer information in the required tools as per the standard operating procedures Be available to handle Inbound / Outbound traffic during low and peak hours Ensure process compliance and follow through on customer process recommendations. Offering sales team assistance to prospective customers Consider eligibility by comparing client information to requirements. Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.

 

Possess a University Degree or Diploma in a business-related field. Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages, i.e., Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere, sabiny Are excellent oral and written communication skills Have efficient application of Microsoft Office software packages, including Outlook, Word, Excel, PowerPoint Have Basic internet knowledge

JOB-68b6dfc149b41