Customer Service Officer
2025-06-12T07:59:05+00:00
Africa Global Logistics
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_4977/logo/Africa%20Global%20Logistics%20(AGL).png
https://www.aglgroup.com/en/about-us/
FULL_TIME
Kampala
Kampala
00256
Uganda
Logistics
Customer Service
2025-06-23T17:00:00+00:00
Uganda
8
Mission Description
1. JOB PURPOSE & MAIN MISSIONS:
• Serve as the file owner from initiation to archiving.
• Drive execution of each file by coordinating and mobilizing the appropriate internal and external resources.
• Ensure end-to-end file lifecycle management in alignment with internal SOPs and client expectations.
2. POSITION IN THE ORGANIZATION CHART
Reports directly to the Client Operations Manager.
• Initiate the file :
Create the file in the business software after receiving instructions from the COM
Check all documentation required (TO, B/L, commercial invoices...) and request missing documentation to the client only through the COM
Launch the file printing and collection
Place documentation in the file folder
Update of the ship call date in the business software
Creation of cash clients in the business software (before COM validation)
• Process/Push the file through the different stages
Must know at all-time what is the process status of each file within the scope
Require actions from each file process protagonist following the SOPs in place:
Request Verification/Tally operation to be done & follow the process
Require declarant actions once the ship's arrival is known
Push for customs invoicing and ensure correct dispatch (after COM validation)
Organize/support customs payment procedure (customs clerk)
Request & Get the customs delivery order from the customs clerk
Issue transport delivery order and give it to the delivery clerk
Collect proof of delivery
Request services invoicing & control it & give it to dispatch after COM validation
• Update the business software
Update the business software every time a process step is achieved: customs duties & taxes amount, declaration number, transport delivery order, back from delivery...
• Check gross margin & disbursements about quotation
Check supplier's invoices in terms of amount and purpose (consistency regarding reference quotation) and perform file allocation before COM validation
Check the client invoices and corresponding attachments (announced in the quotation)
Check the disbursements of each file (comparison with the quotation)
Alert/Inform N+1 when significant discrepancy (debit or credit) between disbursements and initial estimation (quotation)
• Documentation Management
Control at each step that all relevant/expected documentation is placed in the file folder (including emails)
Check the attachments joined to the invoices to be sent to the client (must correspond to what is expected by the client and defined in the quotation)
• Reporting & Escalation
Alert management in case of operational issues (significant or not)
Inform management of any information relevant to our business activity or environment
Identify issues raised during operations processing whether in scope or not
Profile
6. PERFORMANCE TARGETS
• 100% target on Quality-of-service KPI (including Client's KPI)
7. PERSONAL QUALITIES REQUIRED
• Organised
• Team player
• Self Starter
• Problem Solver
• Ability to work to tight deadlines
• Ability to push people to a common goal.
8. REQUIRED SKILLS
• Minimum of a Degree in Logistics, Supply Chain, Business Administration, or related field.
• At least 2 years of experience in clearing and forwarding operations.
• Proven experience (minimum 2 years) in customer service or client-facing role, preferably in logistics or freight forwarding.
• Proficient in Microsoft Office Suite
• Comfortable with professional email communication
• Excellent verbal and written communication skills
9. TOOLS
• Business software (SPOT, Pegasus, Way)
• Standard Operating Procedures
2. POSITION IN THE ORGANIZATION CHART Reports directly to the Client Operations Manager. • Initiate the file : Create the file in the business software after receiving instructions from the COM Check all documentation required (TO, B/L, commercial invoices...) and request missing documentation to the client only through the COM Launch the file printing and collection Place documentation in the file folder Update of the ship call date in the business software Creation of cash clients in the business software (before COM validation) • Process/Push the file through the different stages Must know at all-time what is the process status of each file within the scope Require actions from each file process protagonist following the SOPs in place: Request Verification/Tally operation to be done & follow the process Require declarant actions once the ship's arrival is known Push for customs invoicing and ensure correct dispatch (after COM validation) Organize/support customs payment procedure (customs clerk) Request & Get the customs delivery order from the customs clerk Issue transport delivery order and give it to the delivery clerk Collect proof of delivery Request services invoicing & control it & give it to dispatch after COM validation • Update the business software Update the business software every time a process step is achieved: customs duties & taxes amount, declaration number, transport delivery order, back from delivery... • Check gross margin & disbursements about quotation Check supplier's invoices in terms of amount and purpose (consistency regarding reference quotation) and perform file allocation before COM validation Check the client invoices and corresponding attachments (announced in the quotation) Check the disbursements of each file (comparison with the quotation) Alert/Inform N+1 when significant discrepancy (debit or credit) between disbursements and initial estimation (quotation) • Documentation Management Control at each step that all relevant/expected documentation is placed in the file folder (including emails) Check the attachments joined to the invoices to be sent to the client (must correspond to what is expected by the client and defined in the quotation) • Reporting & Escalation Alert management in case of operational issues (significant or not) Inform management of any information relevant to our business activity or environment Identify issues raised during operations processing whether in scope or not
. REQUIRED SKILLS • Minimum of a Degree in Logistics, Supply Chain, Business Administration, or related field. • At least 2 years of experience in clearing and forwarding operations. • Proven experience (minimum 2 years) in customer service or client-facing role, preferably in logistics or freight forwarding. • Proficient in Microsoft Office Suite • Comfortable with professional email communication • Excellent verbal and written communication skills
JOB-684a88c980607
Vacancy title:
Customer Service Officer
[Type: FULL_TIME, Industry: Logistics, Category: Customer Service]
Jobs at:
Africa Global Logistics
Deadline of this Job:
Monday, June 23 2025
Duty Station:
Kampala | Kampala | Uganda
Summary
Date Posted: Thursday, June 12 2025, Base Salary: Not Disclosed
Similar Jobs in Uganda
Learn more about Africa Global Logistics
Africa Global Logistics jobs in Uganda
JOB DETAILS:
Mission Description
1. JOB PURPOSE & MAIN MISSIONS:
• Serve as the file owner from initiation to archiving.
• Drive execution of each file by coordinating and mobilizing the appropriate internal and external resources.
• Ensure end-to-end file lifecycle management in alignment with internal SOPs and client expectations.
2. POSITION IN THE ORGANIZATION CHART
Reports directly to the Client Operations Manager.
• Initiate the file :
Create the file in the business software after receiving instructions from the COM
Check all documentation required (TO, B/L, commercial invoices...) and request missing documentation to the client only through the COM
Launch the file printing and collection
Place documentation in the file folder
Update of the ship call date in the business software
Creation of cash clients in the business software (before COM validation)
• Process/Push the file through the different stages
Must know at all-time what is the process status of each file within the scope
Require actions from each file process protagonist following the SOPs in place:
Request Verification/Tally operation to be done & follow the process
Require declarant actions once the ship's arrival is known
Push for customs invoicing and ensure correct dispatch (after COM validation)
Organize/support customs payment procedure (customs clerk)
Request & Get the customs delivery order from the customs clerk
Issue transport delivery order and give it to the delivery clerk
Collect proof of delivery
Request services invoicing & control it & give it to dispatch after COM validation
• Update the business software
Update the business software every time a process step is achieved: customs duties & taxes amount, declaration number, transport delivery order, back from delivery...
• Check gross margin & disbursements about quotation
Check supplier's invoices in terms of amount and purpose (consistency regarding reference quotation) and perform file allocation before COM validation
Check the client invoices and corresponding attachments (announced in the quotation)
Check the disbursements of each file (comparison with the quotation)
Alert/Inform N+1 when significant discrepancy (debit or credit) between disbursements and initial estimation (quotation)
• Documentation Management
Control at each step that all relevant/expected documentation is placed in the file folder (including emails)
Check the attachments joined to the invoices to be sent to the client (must correspond to what is expected by the client and defined in the quotation)
• Reporting & Escalation
Alert management in case of operational issues (significant or not)
Inform management of any information relevant to our business activity or environment
Identify issues raised during operations processing whether in scope or not
Profile
6. PERFORMANCE TARGETS
• 100% target on Quality-of-service KPI (including Client's KPI)
7. PERSONAL QUALITIES REQUIRED
• Organised
• Team player
• Self Starter
• Problem Solver
• Ability to work to tight deadlines
• Ability to push people to a common goal.
8. REQUIRED SKILLS
• Minimum of a Degree in Logistics, Supply Chain, Business Administration, or related field.
• At least 2 years of experience in clearing and forwarding operations.
• Proven experience (minimum 2 years) in customer service or client-facing role, preferably in logistics or freight forwarding.
• Proficient in Microsoft Office Suite
• Comfortable with professional email communication
• Excellent verbal and written communication skills
9. TOOLS
• Business software (SPOT, Pegasus, Way)
• Standard Operating Procedures
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
All Jobs | QUICK ALERT SUBSCRIPTION
.png){kind=logo}
