Customer Success and Retention Lead job at ChapChap

Vacancy title:
Customer Success and Retention Lead

[Type: FULL_TIME, Industry: Professional Services, Category: Customer Service, Management]

Jobs at:
ChapChap

Deadline of this Job:
Tuesday, December 30 2025

Duty Station:
Kampala | Kampala | Uganda

Summary
Date Posted: Wednesday, November 26 2025, Base Salary: Not Disclosed

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JOB DETAILS:

At ChapChap, we believe customer success is the heart of sustainable growth and we're expanding our team. We're looking for a dedicated Customer Success and Retention Lead to strengthen relationships, enhance agent experience, and ensure our users get maximum value from our platform.

If you're passionate about customer insights, loyalty strategies and building meaningful engagement, this is your chance to make an impact.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Apply before 30th December 2025 by sending your CV and cover letter 

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