Customer Support & Experience Personnel
2025-10-09T16:43:56+00:00
Kanzu Code
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_4906/logo/Kanzu%20Code.jpeg
FULL_TIME
Customer Service
Customer Service
2021-11-28T17:00:00+00:00
Uganda
8
Background information about the job or company:
Responsible for providing customer support across multiple channels. The role is a combination of direct customer service, merchant support, and technical administrative assistance.
Responsibilities or duties:
- Customer Onboarding & Training
- Customer Support & Issue Resolution
- Customer Relationship Management
- Proactive Customer Engagement
- Data Analysis & Performance Tracking
- Documentation & Process Improvement
Qualifications or requirements:
- Strong problem-solving and communication skills.
- Excellent organizational skills to prioritize multiple customer queries and meet response deadlines.
- Basic understanding of financial and technology terms is a plus.
- Ability to use and troubleshoot basic software tools or apps.
- Commitment to providing a positive customer experience and exceeding expectations.
- Customer Onboarding & Training
- Customer Support & Issue Resolution
- Customer Relationship Management
- Proactive Customer Engagement
- Data Analysis & Performance Tracking
- Documentation & Process Improvement
- Strong problem-solving and communication skills.
- Excellent organizational skills to prioritize multiple customer queries and meet response deadlines.
- Basic understanding of financial and technology terms is a plus.
- Ability to use and troubleshoot basic software tools or apps.
- Commitment to providing a positive customer experience and exceeding expectations.
- Strong problem-solving and communication skills.
- Excellent organizational skills to prioritize multiple customer queries and meet response deadlines.
- Basic understanding of financial and technology terms is a plus.
- Ability to use and troubleshoot basic software tools or apps.
- Commitment to providing a positive customer experience and exceeding expectations.
JOB-68e7e64ccb828
Vacancy title:
Customer Support & Experience Personnel
[Type: FULL_TIME, Industry: Customer Service, Category: Customer Service]
Jobs at:
Kanzu Code
Deadline of this Job:
Sunday, November 28 2021
Duty Station:
Kampala | Uganda
Summary
Date Posted: Thursday, October 9 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company:
Responsible for providing customer support across multiple channels. The role is a combination of direct customer service, merchant support, and technical administrative assistance.
Responsibilities or duties:
- Customer Onboarding & Training
- Customer Support & Issue Resolution
- Customer Relationship Management
- Proactive Customer Engagement
- Data Analysis & Performance Tracking
- Documentation & Process Improvement
Qualifications or requirements:
- Strong problem-solving and communication skills.
- Excellent organizational skills to prioritize multiple customer queries and meet response deadlines.
- Basic understanding of financial and technology terms is a plus.
- Ability to use and troubleshoot basic software tools or apps.
- Commitment to providing a positive customer experience and exceeding expectations.
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
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