Customer Support & Experience job at Kanzu Finance

Summary
Date Posted: Tuesday, February 25 2025, Base Salary: Not Disclosed

JOB DETAILS:
Role Overview:
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• Responsible for providing customer support across multiple channels.
• Combines direct customer service, merchant support, and technical administrative assistance.

Skills Needed:
• Strong problem-solving and communication skills
• Excellent organizational skills to prioritize multiple customer queries and meet response deadlines
• Basic understanding of financial and technology terms is a plus
• Ability to use and troubleshoot basic software tools
• Commitment to providing a positive customer experience and exceeding expectations

Duties and Responsibilities:
• Customer Onboarding & Training
• Customer Support & Issue Resolution
• Customer Relationship Management
• Proactive Customer Engagement
• Data Analysis & Performance Tracking
• Documentation & Process Improvement


Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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