MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.
Job Title: Engineer – IT Enterprise Applications
Reports to: Manager IT Enterprise Applications Operations
No. of Vacancies: 1
Main Job Functions:
- To provide L1 and L2 operational maintenance and support for the IT Applications
- To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
- Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations.
- Development of technical documents including Standard operating procedures, troubleshooting guides
- Derivation of trends in performance from statistics as well as from customer complaints to provide long term solutions to problems identified.
- Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan.
- Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience.
- Matrix management across Information systems and business units
- Working with multiple vendors and business units
- Execute any assignments that may be assigned from time to time at management’s discretion.
Education:
- Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
Experience:
- 2 years’ experience in the area of specialisation
- Experience specific to software development and maintenance of applications
- Experience specific to UNIX shell scripting, Database programming
Knowledge, Skills and Competencies:
- Supporting Enterprise Applications.
- Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
- Shell scripting/Programming
- Unix/ Linux System administration
- Basic IP networking knowledge
- Information Management
- Problem Solving
- System Analysis, Design, and Integration
- Reporting
- Analytical thinking
- Project planning and control
- Integrity
- Decision making
Personal Attributes
- Ready to Learn on the Job.
- Team Player.
- Self motivated.
- Ability to work unsupervised.
- Problem Solving
- Good analytical and communication skills.
ABOUT US
We at MTN Uganda are a purpose and value-led organization!
At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Female Applicants are strongly encouraged to Apply!
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
