Front Desk Officer job at International University of East Africa

International University Of East Africa is hiring a Front Desk Officer that will welcome prospective students and visitors, provide information, coordinate campus tours, and ensure every visitor has a positive first impression of our university.

KEY RESPONSIBILITIES:

• Welcome and assist walk-in prospective students and visitors
• Provide information about programs, admissions, and campus facilities
• Coordinate campus tours and connect visitors with appropriate departments
• Register visitor information and capture leads in CRM
• Answer phone calls and direct them to appropriate departments
• Maintain a clean, organized, and welcoming reception area
• Distribute brochures and promotional materials
• Handle basic inquiries and escalate complex ones
• Support recruitment events and open days

QUALIFICATIONS:

• Diploma or Bachelor’s degree in any field
• 1-2 years in front desk, reception, or customer service
• Professional appearance and excellent interpersonal skills
• Warm, friendly demeanor with strong customer service orientation
• Excellent communication skills in English
• Proficiency in MS Office
• Ability to multitask and remain calm under pressure
• Punctuality and reliability

• Welcome and assist walk-in prospective students and visitors
• Provide information about programs, admissions, and campus facilities
• Coordinate campus tours and connect visitors with appropriate departments
• Register visitor information and capture leads in CRM
• Answer phone calls and direct them to appropriate departments
• Maintain a clean, organized, and welcoming reception area
• Distribute brochures and promotional materials
• Handle basic inquiries and escalate complex ones
• Support recruitment events and open days

• Professional appearance
• Excellent interpersonal skills
• Warm, friendly demeanor
• Strong customer service orientation
• Excellent communication skills in English
• Proficiency in MS Office
• Ability to multitask
• Ability to remain calm under pressure
• Punctuality
• Reliability

• Diploma or Bachelor’s degree in any field
• 1-2 years in front desk, reception, or customer service