Responsible for ensuring Know your Customer (KYC) and sim swap compliance of the overall active base as per regulator guidelines for all prepaid, postpaid, Merchants and Agents.
Drive overall KYC and simswap compliance.
Ensure partner alignment to gross adds and simswap KYC compliance.
Steer Airtel Money gross adds compliance.
Minimize and prevent fraud and misuse of data.
Ensure activation of all simcards within Service Level Agreement.
Timely customer feedback following KYC compliant resolution.
Drive KYC war room discussions to support field teams.
Closure of internal & external process audit observations on KYC compliance.
Adhere to KYC process and UCC policy guidelines.
Recommend and raise change requests for process improvements and gaps closure.
UAT Testing pre and post deployment of new changes.
Review and approve partner billing.
Qualifications
Bachelor’s degree in business administration or any related field.
At least 5 years of experience in customer service and compliance environment.
Experience of Telecommunications Industry or FMCG environment is an added advantage.
Ability to build & manage processes.
Good Collaborator and Coordinator.
High Integrity.
Visibly a hard worker.
Ability to deliver through teams.
Ability to analyze numbers and take corrective action.
Personal initiative and ability to work independently .
A high degree of integrity and ability to deal with confidential information is required.
Ability to quickly react to the ever-changing environment.
Attention to detail.
Self-motivated, enthusiastic, energetic.
Able to operate in a performance driven team.
Ability to work under pressure and odd hours.
Excel proficiency.
Qualifications Bachelor’s degree in business administration or any related field. At least 5 years of experience in customer service and compliance environment. Experience of Telecommunications Industry or FMCG environment is an added advantage. Ability to build & manage processes. Good Collaborator and Coordinator. High Integrity. Visibly a hard worker. Ability to deliver through teams. Ability to analyze numbers and take corrective action. Personal initiative and ability to work independently . A high degree of integrity and ability to deal with confidential information is required. Ability to quickly react to the ever-changing environment. Attention to detail. Self-motivated, enthusiastic, energetic. Able to operate in a performance driven team. Ability to work under pressure and odd hours. Excel proficiency.
