IT Support Officer job at Yako Bank Uganda

Description

Yako Bank is hiring an IT Support Officer to monitor and maintain the computer systems and networks of Yako Bank. They will install and configure computer systems, diagnose hardware and software faults, and solve technical and application problems either over the phone or in person.

Role of the Job

Key Result Areas

• Offer excellent staff support for all ICT-related queries and adhere to all service management standards.
• Take ownership of user problems and be proactive when dealing with user issues.
• Ensure that all calls and support requests are logged on the service desk.
• Maintain a log of any network and infrastructure problems.
• Support users in the use of the network by providing necessary training and advice.
• Allocate more complex calls to the relevant ICT technical support levels.
• In liaison with other ICT staff, arrange for external support where problems cannot be handled internally.
• Check computer equipment for electrical safety.
• Repair equipment and replace parts.
• Agree call-out timescales by responding within agreed time limits to call-outs.
• Support the rollout of new applications.
• Investigating, diagnosing, and solving computer software and hardware faults.
• Installing and configuring computer hardware, software, systems, printers, scanners.
• Keep computer systems running smoothly and ensure users get maximum benefit from them.
• Respond to breakdowns.
• Talk to clients and computer users to determine the nature of problems.
• Database support and report retrieval when necessary.
• Desktop support.
• Hardware and software installation.
• Assessing issues and prioritising accordingly.
• Technical user support.
• Assessing issues and prioritising accordingly.
• Technical user support.

Knowledge and Experience

• Proven experience in overseeing the configuration, deployment, and management of network devices, applications, and related products.
• Proven experience with systems planning, security principles, and general software management best practices.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.
• Good project management skills.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.

Required Competencies

• Bachelor’s degree in Information Technology, Computer Science, and/or a related field.
• Additional certification in Server Room, Telephony, CCNA, VMWare, MCSE, ITIL, LPIC, or other relevant areas is an added advantage.
• Minimum 1 year’s experience in a busy IT function.
• Experience in banking and knowledge of banking products & services is desirable.

• Offer excellent staff support for all ICT-related queries and adhere to all service management standards.
• Take ownership of user problems and be proactive when dealing with user issues.
• Ensure that all calls and support requests are logged on the service desk.
• Maintain a log of any network and infrastructure problems.
• Support users in the use of the network by providing necessary training and advice.
• Allocate more complex calls to the relevant ICT technical support levels.
• In liaison with other ICT staff, arrange for external support where problems cannot be handled internally.
• Check computer equipment for electrical safety.
• Repair equipment and replace parts.
• Agree call-out timescales by responding within agreed time limits to call-outs.
• Support the rollout of new applications.
• Investigating, diagnosing, and solving computer software and hardware faults.
• Installing and configuring computer hardware, software, systems, printers, scanners.
• Keep computer systems running smoothly and ensure users get maximum benefit from them.
• Respond to breakdowns.
• Talk to clients and computer users to determine the nature of problems.
• Database support and report retrieval when necessary.
• Desktop support.
• Hardware and software installation.
• Assessing issues and prioritising accordingly.
• Technical user support.
• Assessing issues and prioritising accordingly.
• Technical user support.

• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and creative problem-solving abilities.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Ability to work in a team-oriented, collaborative environment.

• Bachelor’s degree in Information Technology, Computer Science, and/or a related field.
• Additional certification in Server Room, Telephony, CCNA, VMWare, MCSE, ITIL, LPIC, or other relevant areas is an added advantage.