Information Technology Support Technician II job at Compassion International

About the job

This intermediate technician provides technical support for end user systems/applications on a variety of issues, identifying, researching, and resolving technical problems. The technician further performs basic system management functions for client systems using a variety of tools such as Active Directory. He or she may coach the work of other associates.

Responsibilities

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
• Troubleshoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.
• Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
• Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.
• May engage with third party technical experts as needed to resolve technical problems and restore service.
• May provide technical advice to other technicians and offices.

Faith

Has a personal relationship with Jesus Christ.

Culture

Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field is required

Experience

3–5 years of relevant experience in this or a related field, with strong capabilities demonstrated through skills and experience.

Licenses and Certifications

Certification(s) in IT‑related courses will be an added advantage.

Equivalent education, training and/or certification may be substituted for experience and education shown above

Working Environment

Office – Standard Office Environment

Physical Demands

Sitting, standing, and/or walking for up to 8 hours per day

Travel Requirements

No travel required for this role

• Maintains a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion’s ministry in prayer.
• Acts as an advocate to raise the awareness of the needs of children. Understands Christ’s mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
• Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
• Troubleshoots standard issues that are escalated from junior technicians to restore service and identify and resolve problems.
• Performs desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
• Performs system management functions related to system management toolsets such as Anti-virus and desktop management systems.
• May engage with third party technical experts as needed to resolve technical problems and restore service.
• May provide technical advice to other technicians and offices.

• Bachelor’s degree in Information Technology, Computer Science, or a related field is required
• 3–5 years of relevant experience in this or a related field, with strong capabilities demonstrated through skills and experience.
• Certification(s) in IT‑related courses will be an added advantage.
• Equivalent education, training and/or certification may be substituted for experience and education shown above