Lead Generators (Universal and Agent Banking) - Eastern Region job at Absa Bank

About the Role

ABSA Bank is recruiting Lead Generators for two roles:

• Universal Retail Lead Generator
• Agent Support Advisor (Agent Banking)

Both roles focus on business growth, customer acquisition, relationship management, and ensuring compliance with banking regulations.

Role 1: Universal Retail Lead Generator

Purpose

• Grow the branch's retail business by:
• Selling consumer lending products
• Selling retail assets and liability products
• Generating and converting quality sales leads
• Developing relationships with new and existing customers

Key Responsibilities

1. Sales & Business Development (80%)

• Achieve sales targets
• Identify customer needs
• Cross-sell banking products
• Generate quality leads
• Follow up prospects until conversion
• Complete and submit accurate application forms
• Comply with operational risk, AML and KYC requirements

2. Customer Service (10%)

• Deliver excellent customer service
• Resolve customer queries promptly
• Process customer applications
• Escalate unresolved issues
• Work closely with Operations, Credit and KYC teams

3. Compliance & Operational Excellence (10%)

• Ensure accurate documentation
• Maintain KYC compliance
• Support audit readiness ("green audit")
• Follow account-opening procedures
• Adhere to Anti-Money Laundering (AML) policies

Role 2: Agent Support Advisor (Agent Banking)

Purpose

• Support and grow ABSA's Agent Banking network by:
• Recruiting new agents
• Retaining existing agents
• Managing agent relationships
• Supporting agents with terminal and banking system issues
• Growing business opportunities

Key Responsibilities

1. Business Growth & Retention (60%)

• Recruit profitable agents
• Build business relationships
• Cross-sell banking products
• Grow revenue from existing agents
• Negotiate pricing and contracts
• Submit accurate customer applications
• Maintain compliance with KYC and AML

2. Customer Service (30%)

• Provide excellent customer service
• Resolve agent queries
• Support agent terminal functionality
• Build long-term relationships
• Understand customer business needs
• Recommend product improvements
• Work with internal support teams

3. Compliance & Operational Excellence (10%)

• Ensure accurate onboarding documentation
• Maintain KYC compliance
• Follow onboarding procedures
• Escalate unresolved compliance issues
• Support successful audits

Minimum Qualifications

• First or Second Class Bachelor's Degree
• Credit (Grade 6 or better) in Mathematics and English at O-Level
• Two Principal Passes at A-Level
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)

Preferred Experience

• Sales experience (especially banking or competitor products)
• Field sales experience
• Customer acquisition experience
• Relationship management experience

Required Knowledge

• Basic knowledge of banking products and services
• Knowledge of local banking laws and regulations
• KYC procedures
• Anti-Money Laundering (AML) requirements

Required Skills

Sales Skills

• Sales generation
• Cross-selling
• Negotiation
• Influencing
• Networking
• Relationship building

Communication Skills

• Excellent verbal communication
• Strong written communication
• Presentation skills
• Listening skills
• Questioning skills

Professional Skills

• Planning and organization
• Problem-solving
• Teamwork
• Customer service
• Time management

Nature of the Job

The position is field-based, requiring frequent travel to meet customers, generate business, recruit agents, and support existing clients across the Eastern Region.

• Achieve sales targets
• Identify customer needs
• Cross-sell banking products
• Generate quality leads
• Follow up prospects until conversion
• Complete and submit accurate application forms
• Comply with operational risk, AML and KYC requirements
• Deliver excellent customer service
• Resolve customer queries promptly
• Process customer applications
• Escalate unresolved issues
• Work closely with Operations, Credit and KYC teams
• Ensure accurate documentation
• Maintain KYC compliance
• Support audit readiness ("green audit")
• Follow account-opening procedures
• Adhere to Anti-Money Laundering (AML) policies
• Recruit profitable agents
• Build business relationships
• Cross-sell banking products
• Grow revenue from existing agents
• Negotiate pricing and contracts
• Submit accurate customer applications
• Maintain compliance with KYC and AML
• Provide excellent customer service
• Resolve agent queries
• Support agent terminal functionality
• Build long-term relationships
• Understand customer business needs
• Recommend product improvements
• Work with internal support teams
• Ensure accurate onboarding documentation
• Maintain KYC compliance
• Follow onboarding procedures
• Escalate unresolved compliance issues
• Support successful audits

• Sales generation
• Cross-selling
• Negotiation
• Influencing
• Networking
• Relationship building
• Excellent verbal communication
• Strong written communication
• Presentation skills
• Listening skills
• Questioning skills
• Planning and organization
• Problem-solving
• Teamwork
• Customer service
• Time management

• First or Second Class Bachelor's Degree
• Credit (Grade 6 or better) in Mathematics and English at O-Level
• Two Principal Passes at A-Level
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
• Sales experience (especially banking or competitor products)
• Field sales experience
• Customer acquisition experience
• Relationship management experience
• Basic knowledge of banking products and services
• Knowledge of local banking laws and regulations
• KYC procedures
• Anti-Money Laundering (AML) requirements