Lead Generators (Universal and Agent Banking) - Northern Region job at Absa Bank

About the Role

ABSA Bank is recruiting Lead Generators for two positions:

• Universal Retail Lead Generator
• Agent Support Advisor (Agent Banking)

Both roles focus on driving business growth, acquiring and retaining customers, building relationships, and ensuring compliance with banking policies and regulations.

Role 1: Universal Retail Lead Generator

Purpose

• Grow the branch's retail business by:
• Selling consumer lending products
• Selling retail asset and liability products
• Generating and converting quality sales leads
• Growing business with both new and existing customers

Key Responsibilities

1. Sales & Business Development (80%)

• Achieve assigned sales targets
• Identify customer needs and recommend suitable products
• Cross-sell banking products
• Generate and convert quality leads
• Submit accurate customer applications
• Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements

2. Customer Service (10%)

• Deliver excellent customer service
• Process customer applications promptly
• Resolve customer complaints and queries
• Escalate unresolved issues to the Line Manager
• Collaborate with Operations, Credit and KYC teams

3. Compliance & Operational Excellence (10%)

• Ensure accuracy of customer documentation
• Maintain KYC compliance
• Support successful audit outcomes
• Follow account opening procedures
• Comply with operational risk and AML policies

Role 2: Agent Support Advisor (Agent Banking)

Purpose

• Support the growth and success of ABSA's Agent Banking network by:
• Recruiting new agents
• Retaining existing agents
• Managing agent relationships
• Supporting agent banking operations
• Expanding business opportunities

Key Responsibilities

1. Business Growth & Retention (60%)

• Recruit and onboard profitable agents
• Develop relationships with businesses and customers
• Identify cross-selling opportunities
• Grow revenue from existing agents
• Negotiate pricing and contracts
• Ensure accurate application submissions
• Maintain compliance with KYC and AML requirements

2. Customer Service (30%)

• Deliver excellent customer service
• Resolve customer and agent issues promptly
• Build long-term customer relationships
• Understand customer business needs
• Recommend product improvements
• Support agents with terminal functionality and Agent Banking systems
• Work closely with Operations, Credit and KYC teams

3. Compliance & Operational Excellence (10%)

• Ensure accurate agent onboarding documentation
• Maintain KYC compliance
• Follow agent onboarding procedures
• Escalate unresolved compliance issues
• Support audit readiness

Minimum Qualifications

• First or Second Class Bachelor's Degree
• Credit (Grade 6 or better) in Mathematics and English at O-Level
• Two Principal Passes at A-Level
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)

Preferred Experience

• Sales experience, preferably in banking or financial services
• Competitor product sales experience
• Field sales and customer acquisition experience
• Relationship management experience

Required Knowledge

• Basic knowledge of banking products and services
• Understanding of local banking regulations
• KYC procedures
• Anti-Money Laundering (AML) requirements

Required Skills

• Sales & Relationship Management
• Sales generation
• Cross-selling
• Negotiation
• Networking
• Customer relationship management
• Influencing skills
• Communication
• Excellent verbal communication
• Strong written communication
• Presentation skills
• Active listening
• Questioning skills

Professional Skills

• Planning and organization
• Problem-solving
• Teamwork
• Customer service
• Time management

Nature of the Job

This is a field-based role that requires frequent travel across Gulu, Arua, and Lira to generate business, recruit and support agents, meet customers, and grow the bank's retail and agent banking portfolio.

• Achieve assigned sales targets
• Identify customer needs and recommend suitable products
• Cross-sell banking products
• Generate and convert quality leads
• Submit accurate customer applications
• Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
• Deliver excellent customer service
• Process customer applications promptly
• Resolve customer complaints and queries
• Escalate unresolved issues to the Line Manager
• Collaborate with Operations, Credit and KYC teams
• Ensure accuracy of customer documentation
• Maintain KYC compliance
• Support successful audit outcomes
• Follow account opening procedures
• Comply with operational risk and AML policies
• Recruit and onboard profitable agents
• Develop relationships with businesses and customers
• Identify cross-selling opportunities
• Grow revenue from existing agents
• Negotiate pricing and contracts
• Ensure accurate application submissions
• Maintain compliance with KYC and AML requirements
• Deliver excellent customer service
• Resolve customer and agent issues promptly
• Build long-term customer relationships
• Understand customer business needs
• Recommend product improvements
• Support agents with terminal functionality and Agent Banking systems
• Work closely with Operations, Credit and KYC teams
• Ensure accurate agent onboarding documentation
• Maintain KYC compliance
• Follow agent onboarding procedures
• Escalate unresolved compliance issues
• Support audit readiness

• Sales & Relationship Management
• Sales generation
• Cross-selling
• Negotiation
• Networking
• Customer relationship management
• Influencing skills
• Communication
• Excellent verbal communication
• Strong written communication
• Presentation skills
• Active listening
• Questioning skills
• Planning and organization
• Problem-solving
• Teamwork
• Customer service
• Time management

• First or Second Class Bachelor's Degree
• Credit (Grade 6 or better) in Mathematics and English at O-Level
• Two Principal Passes at A-Level
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
• Sales experience, preferably in banking or financial services
• Competitor product sales experience
• Field sales and customer acquisition experience
• Relationship management experience
• Basic knowledge of banking products and services
• Understanding of local banking regulations
• KYC procedures
• Anti-Money Laundering (AML) requirements