Lead Generators (Universal and Agent Banking) - Western Region job at Absa Bank

About the Role

ABSA Bank is recruiting Lead Generators for two positions:

• Universal Retail Lead Generator
• Agent Support Advisor (Agent Banking)

The successful candidates will drive customer acquisition, business growth, relationship management, and compliance while expanding ABSA's retail and agent banking business across Southwestern Uganda.

Role 1: Universal Retail Lead Generator

Purpose

• Grow the branch's retail portfolio by:
• Selling consumer lending products
• Selling retail asset and liability products
• Generating quality sales leads
• Acquiring and retaining customers
• Growing the branch's asset and liability book

Key Responsibilities

1. Sales & Business Development (80%)

• Meet assigned sales targets
• Identify customer needs and recommend suitable products
• Cross-sell banking products and services
• Generate and convert quality sales leads
• Submit accurate customer applications
• Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements

2. Customer Service (10%)

• Deliver excellent customer service
• Resolve customer complaints and queries promptly
• Process customer applications within service standards
• Escalate unresolved issues to the Line Manager
• Coordinate with Operations, Credit and KYC teams

3. Compliance & Operational Excellence (10%)

• Ensure accuracy of all customer documentation
• Maintain KYC compliance
• Support successful audit outcomes
• Follow account-opening procedures
• Adhere to operational risk and AML policies

Role 2: Agent Support Advisor (Agent Banking)

Purpose

• Support the expansion and performance of ABSA's Agent Banking network by:
• Recruiting new agents
• Retaining and supporting existing agents
• Growing agent business
• Providing technical support for agent banking services
• Building long-term customer relationships

Key Responsibilities

1. Business Growth & Retention (60%)

• Recruit and onboard profitable agents
• Build relationships with businesses and customers
• Identify cross-selling opportunities
• Increase revenue from existing agents
• Negotiate pricing and contracts
• Submit accurate application documentation
• Ensure compliance with KYC and AML regulations

2. Customer Service (30%)

• Deliver exceptional customer service
• Resolve customer and agent queries
• Build and maintain long-term relationships
• Understand customer business needs
• Recommend product improvements
• Support agents with terminal functionality and Agent Banking systems
• Collaborate with Operations, Credit and KYC teams

3. Compliance & Operational Excellence (10%)

• Ensure accurate agent onboarding documentation
• Maintain KYC compliance
• Follow agent onboarding procedures
• Escalate unresolved compliance issues
• Support successful audits

Minimum Qualifications

• First or Second Class Bachelor's Degree
• Credit (Grade 6 or better) in Mathematics and English at O-Level
• Two Principal Passes at A-Level
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)

Preferred Experience

• Sales experience, preferably within banking or financial services
• Competitor product sales experience
• Field sales and customer acquisition experience
• Relationship management experience

Required Knowledge

• Basic knowledge of banking products and services
• Understanding of local banking regulations
• KYC procedures
• Anti-Money Laundering (AML) requirements

Required Skills

• Sales & Relationship Management
• Sales generation
• Cross-selling
• Negotiation
• Networking
• Relationship building
• Influencing skills
• Communication
• Excellent verbal communication
• Strong written communication
• Presentation skills
• Active listening
• Questioning skills

Professional Skills

• Planning and organization
• Problem-solving
• Teamwork
• Customer service
• Time management

Nature of the Job

This is a field-based sales role requiring frequent travel across Mbarara and Kabale to acquire customers, recruit and support agents, generate business opportunities, and grow ABSA's retail and agent banking portfolio.

• Achieve assigned sales targets
• Identify customer needs and recommend appropriate banking solutions
• Cross-sell retail banking products
• Generate and convert quality leads
• Submit accurate customer applications
• Comply with operational risk, KYC and Anti-Money Laundering (AML) requirements
• Deliver excellent customer service
• Resolve customer complaints and queries promptly
• Process customer applications within service standards
• Escalate unresolved issues to the Line Manager
• Coordinate with Operations, Credit and KYC teams
• Ensure accuracy of customer documentation
• Maintain KYC compliance
• Support successful audit outcomes
• Follow account-opening procedures
• Adhere to operational risk and AML policies
• Recruit and onboard profitable agents
• Build relationships with businesses and customers
• Identify cross-selling opportunities
• Increase revenue from existing agents
• Negotiate pricing and contracts
• Ensure compliance with KYC and AML requirements
• Resolve customer and agent queries
• Build and maintain long-term customer relationships
• Understand customer business needs
• Recommend product improvements
• Support agents with terminal functionality and Agent Banking systems
• Collaborate with Operations, Credit and KYC teams
• Ensure accurate agent onboarding documentation
• Follow onboarding procedures
• Escalate unresolved compliance issues

• Sales generation
• Cross-selling
• Negotiation
• Networking
• Relationship building
• Influencing skills
• Excellent verbal communication
• Strong written communication
• Presentation skills
• Active listening
• Questioning skills
• Planning and organization
• Problem-solving
• Teamwork
• Customer service
• Time management

• First or Second Class Bachelor's Degree
• Credit (Grade 6 or better) in Mathematics and English at O-Level
• Two Principal Passes at A-Level
• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies (Required)
• Sales experience, preferably in banking or financial services
• Competitor product sales experience
• Field sales and customer acquisition experience
• Relationship management experience
• Basic knowledge of banking products and services
• Understanding of local banking regulations
• KYC procedures
• Anti-Money Laundering (AML) requirements