Loan Consultant job at Unifi

Company Overview

Unifi is redefining credit across Africa by delivering simple, fast personal loans through online, mobile, and branch networks. Operating across Zambia, Kenya, South Africa, Tanzania, and Uganda, we combine tech-driven data analytics with a human-centric approach. We believe in making life easy for our clients by treating everyone with absolute dignity.

Job Summary

As a Loan Consultant, you are the face of Unifi and the primary point of contact for our clients. This role goes beyond processing loan paperwork; it centers on building trust, delivering exceptional service, hitting branch targets, and ensuring every client is welcomed with dignity.

Key Responsibilities

• Client Onboarding: Welcome clients warmly and guide them clearly through the loan application process.
• Product Consultation: Explain credit products simply so clients fully understand their commitments.
• Data & Documentation: Capture client details accurately into systems and ensure compliance of all records.
• Cash & Records Management: Handle cash transactions and confidential client files with maximum integrity.
• Target Driving: Take ownership of personal and branch performance targets with a proactive attitude.
• Collections Support: Follow up on outstanding accounts to help clients find workable repayment solutions.
• Branch Maintenance: Work collaboratively to keep the branch organized, clean, and up to brand standards.

Requirements & Qualifications

• Education: A Certificate, Diploma, or Degree in Banking & Finance, Business Administration, Marketing, or a related commercial course is advantageous.
• Experience: A minimum of one (1) year of experience in a retail, sales, or customer-facing role.
• Domain Knowledge: Comfortable with basic credit operations and financial service concepts.
• Language Skills: Strong written and verbal communication skills in English.
• Mindset: Patient, organized, target-driven, and highly committed to serving clients with urgency and care.

Remuneration & Benefits

• Competitive basic salary.
• High-earning monthly performance incentives.

• Client Onboarding: Welcome clients warmly and guide them clearly through the loan application process.
• Product Consultation: Explain credit products simply so clients fully understand their commitments.
• Data & Documentation: Capture client details accurately into systems and ensure compliance of all records.
• Cash & Records Management: Handle cash transactions and confidential client files with maximum integrity.
• Target Driving: Take ownership of personal and branch performance targets with a proactive attitude.
• Collections Support: Follow up on outstanding accounts to help clients find workable repayment solutions.
• Branch Maintenance: Work collaboratively to keep the branch organized, clean, and up to brand standards.

• Strong written and verbal communication skills in English.
• Patient, organized, target-driven, and highly committed to serving clients with urgency and care.
• Comfortable with basic credit operations and financial service concepts.

• A Certificate, Diploma, or Degree in Banking & Finance, Business Administration, Marketing, or a related commercial course is advantageous.
• A minimum of one (1) year of experience in a retail, sales, or customer-facing role.