The Logbook Transfer Officer will ensure the successful transfer of motorbike logbooks to clients’ names following loan payoff or cash sale.
DUTIES AND RESPONSIBILITIES
Contact clients to request all required documents for logbook transfer and initiate the process for those who meet the criteria.
Receive, stamp, and sign transfer forms or related documents from dealers for motorbike logbook transfers.
Register a Tax Identification Number (TIN) for clients who do not have one, as it is a requirement for logbook transfer.
Verify that each printed transfer document includes all required pages, correct TIN, accurate client National ID, and correct details in the cover letter.
Prepare and submit logbook transfer applications online.
Scan and upload soft copies of transferred logbook documents and update the ERP system accordingly.
Update the system once physical forms are submitted to the Ministry of Works and Transport or Uganda Revenue Authority (URA).
Monitor the URA portal for the status of submitted cases and update the ERP system as needed.
Perform assigned administrative tasks as required.
Submit physical transfer documents to the URA or Ministry of Works and Transport and follow up to ensure logbooks are transferred to clients’ names.
Review, stamp, and sign printed transfer forms before submission to the Ministry of Works and Transport.
EDUCATION AND EXPERIENCE
Minimum of a bachelor’s degree in any field.
1–2 years of experience in a call center role or logbook transfer processes.
SKILLS REQUIRED
Proficiency in Microsoft Excel and Microsoft Word.
Strong communication and interpersonal skills.
Ability to ride a motorcycle, preferably with a valid rider’s permit.
Results-oriented with strong planning and reporting skills.
Ability to handle challenging situations calmly and effectively.
Contact clients to request all required documents for logbook transfer and initiate the process for those who meet the criteria. Receive, stamp, and sign transfer forms or related documents from dealers for motorbike logbook transfers. Register a Tax Identification Number (TIN) for clients who do not have one, as it is a requirement for logbook transfer. Verify that each printed transfer document includes all required pages, correct TIN, accurate client National ID, and correct details in the cover letter. Prepare and submit logbook transfer applications online. Scan and upload soft copies of transferred logbook documents and update the ERP system accordingly. Update the system once physical forms are submitted to the Ministry of Works and Transport or Uganda Revenue Authority (URA). Monitor the URA portal for the status of submitted cases and update the ERP system as needed. Perform assigned administrative tasks as required. Submit physical transfer documents to the URA or Ministry of Works and Transport and follow up to ensure logbooks are transferred to clients’ names. Review, stamp, and sign printed transfer forms before submission to the Ministry of Works and Transport.
Proficiency in Microsoft Excel and Microsoft Word. Strong communication and interpersonal skills. Ability to ride a motorcycle, preferably with a valid rider’s permit. Results-oriented with strong planning and reporting skills. Ability to handle challenging situations calmly and effectively.
Minimum of a bachelor’s degree in any field. 1–2 years of experience in a call center role or logbook transfer processes.
