Manager, Recoveries, PPB job at Standard Bank

Job Overview

Business Segment: Group Functions

Location: UG, Central Region, Kampala, Hannington Road

Job Type: Full-time

Job Ref ID: 80257320A-0001

Date Posted: 1/6/2026

Job Description

• To manage the reduction of forward roll rates to prevent accounts from moving into impairment bearing buckets.To lead staff and serve as a subject matter expert in the capabilities of Early stage and late stage loans. Adherence and adoption of the Pre-NPL and NPL watchlists as well as monitoring policies and processes
• Ensure the effective and efficient rehabilitation, collections, and recovery of outstanding amounts in the Early and Late stage Buckets.
• Implement and manage all recovery Strategies that include Pre-delinquency and delinquency loans.
• Designs the required strategies and formulates effective tactical plans to maximise collections on unwilling customers through instituting legal and collections actions in the most efficient manner to reduce the monthly impairment charges
• Ensures that in-house and outsourced collections strategies are effectively executed in order to achieve agreed collections rates. The outsource strategies must be driven in collaboration with the Vendor manager.
• Evaluates and improves on existing practices within Recoveries in order to ensure continued effectiveness and processing efficiencies. Analyses credit data on a daily, weekly, and monthly basis to highlight efficiency gains and identify adverse trends requiring management interventions that consequently assist in achieving set targets and credit process efficiencies – for Pre-NPL and NPL portfolios
• Ensures internal stakeholder management through regular reporting on the performance of the Pre- NPL and NPL Loans insofar the net provisions raised and recoveries on account of bad debts

Qualifications

• First Degree Business Commerce, Legal, Statistics, Project Management
• 3-4 years experience in Credit Risk Management, Instituting the appropriate legal action against debtors by effectively applying the required litigation options in order to facilitate successful Court verdicts.
• Legal and Recoveries experience with a sound understanding of how the Law relates to the principles of financial credit risk management procedures.
• Exposure to and experience in Banking / Financial institution related legal and collections matters is a valuable benefit. Application of knowledge, experience and sound judgement in formulating solutions to rehabilitate through the application of various collection tactics, or via the institution of legal
• Experience in managing a Collections department with the ability to manage and lead staff effectively to achieve the required results.
• Experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied – both as it relates to unsecured and secured lending products.

Additional Information

Technical Competencies:

• Business Administration Skills
• Coaching and Mentoring
• Performance Management
• Legal Administration and Recoveries
• Court Processes and Procedures
• Legal Compliance
• Recoveries
• Risk Management

Behavioural Competencies:

• Developing Expertise
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Interacting with People
• Interpreting Data
• Making Decisions

• Manage the reduction of forward roll rates to prevent accounts from moving into impairment bearing buckets.
• Lead staff and serve as a subject matter expert in the capabilities of Early stage and late stage loans.
• Ensure adherence and adoption of the Pre-NPL and NPL watchlists as well as monitoring policies and processes.
• Ensure the effective and efficient rehabilitation, collections, and recovery of outstanding amounts in the Early and Late stage Buckets.
• Implement and manage all recovery Strategies that include Pre-delinquency and delinquency loans.
• Design required strategies and formulate effective tactical plans to maximise collections on unwilling customers through instituting legal and collections actions in the most efficient manner to reduce the monthly impairment charges.
• Ensure that in-house and outsourced collections strategies are effectively executed in order to achieve agreed collections rates.
• Evaluate and improve on existing practices within Recoveries in order to ensure continued effectiveness and processing efficiencies.
• Analyse credit data on a daily, weekly, and monthly basis to highlight efficiency gains and identify adverse trends requiring management interventions that consequently assist in achieving set targets and credit process efficiencies – for Pre-NPL and NPL portfolios.
• Ensure internal stakeholder management through regular reporting on the performance of the Pre- NPL and NPL Loans insofar the net provisions raised and recoveries on account of bad debts.

• Business Administration Skills
• Coaching and Mentoring
• Performance Management
• Legal Administration and Recoveries
• Court Processes and Procedures
• Legal Compliance
• Recoveries
• Risk Management
• Developing Expertise
• Developing Strategies
• Embracing Change
• Empowering Individuals
• Interacting with People
• Interpreting Data
• Making Decisions

• First Degree Business Commerce, Legal, Statistics, Project Management
• 3-4 years experience in Credit Risk Management
• Experience in Instituting the appropriate legal action against debtors by effectively applying the required litigation options in order to facilitate successful Court verdicts.
• Legal and Recoveries experience with a sound understanding of how the Law relates to the principles of financial credit risk management procedures.
• Exposure to and experience in Banking / Financial institution related legal and collections matters is a valuable benefit.
• Application of knowledge, experience and sound judgement in formulating solutions to rehabilitate through the application of various collection tactics, or via the institution of legal.
• Experience in managing a Collections department with the ability to manage and lead staff effectively to achieve the required results.
• Experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied – both as it relates to unsecured and secured lending products.