Pre-sales and After-sales Engineer
2025-04-15T17:41:49+00:00
iGourd Technology
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_7345/logo/iGourd%20Technology.jpg
https://igourd.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Computer Software
Computer & IT
2025-05-05T17:00:00+00:00
Uganda
8
Job Summary
We are looking for a proactive and technically skilled Pre-sales and After-sales Engineer to support our sales and customer success teams. This role bridges the gap between client needs and technical implementation. You’ll work closely with clients during both the decision-making and implementation stages to ensure our POS systems and software solutions are effectively understood, deployed, and utilized.
Key Responsibilities
Pre-sales Support:
● Assist the sales team in presenting product demos and explaining technical solutions to clients.
● Analyze customer requirements and develop tailored technical proposals and configurations.
● Provide clear responses to client technical questions during meetings or calls.
● Design and suggest optimization or complete technical plans based on the client’s business needs.
After-sales Support:
● Guide customers through the installation, deployment, and setup of purchased systems.
Train customers on the usage of our hardware and software solutions.
● Provide ongoing support, troubleshoot issues, and respond promptly to technical queries.
● Work closely with the product team to provide feedback from client experiences and suggest improvements.
Requirements & Qualifications
● Bachelor’s degree in Electronics, Computer Science, IT, or a related field (software development background is a plus).
● Strong understanding of technical systems and ability to design or explain solutions effectively.
● Excellent communication and customer interaction skills.
● Strong logical thinking and problem-solving abilities.
● Self-motivated, responsible, quick learner, and able to work independently or in a team.
● Experience with POS systems, inventory software, or related tech solutions is a plus.
Compensation & Benefits
● Competitive monthly salary (based on experience)
● Performance-based bonuses
● Transport and communication allowance
● Training and professional growth opportunities
Pre-sales Support: ● Assist the sales team in presenting product demos and explaining technical solutions to clients. ● Analyze customer requirements and develop tailored technical proposals and configurations. ● Provide clear responses to client technical questions during meetings or calls. ● Design and suggest optimization or complete technical plans based on the client’s business needs. After-sales Support: ● Guide customers through the installation, deployment, and setup of purchased systems. Train customers on the usage of our hardware and software solutions. ● Provide ongoing support, troubleshoot issues, and respond promptly to technical queries. ● Work closely with the product team to provide feedback from client experiences and suggest improvements.
Bachelor’s degree in Electronics, Computer Science, IT, or a related field (software development background is a plus). ● Strong understanding of technical systems and ability to design or explain solutions effectively. ● Excellent communication and customer interaction skills. ● Strong logical thinking and problem-solving abilities. ● Self-motivated, responsible, quick learner, and able to work independently or in a team. ● Experience with POS systems, inventory software, or related tech solutions is a plus.
JOB-67fe9a5dadfdd
Vacancy title:
Pre-sales and After-sales Engineer
[Type: FULL_TIME, Industry: Computer Software, Category: Computer & IT]
Jobs at:
iGourd Technology
Deadline of this Job:
Monday, May 5 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, April 15 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
We are looking for a proactive and technically skilled Pre-sales and After-sales Engineer to support our sales and customer success teams. This role bridges the gap between client needs and technical implementation. You’ll work closely with clients during both the decision-making and implementation stages to ensure our POS systems and software solutions are effectively understood, deployed, and utilized.
Key Responsibilities
Pre-sales Support:
● Assist the sales team in presenting product demos and explaining technical solutions to clients.
● Analyze customer requirements and develop tailored technical proposals and configurations.
● Provide clear responses to client technical questions during meetings or calls.
● Design and suggest optimization or complete technical plans based on the client’s business needs.
After-sales Support:
● Guide customers through the installation, deployment, and setup of purchased systems.
Train customers on the usage of our hardware and software solutions.
● Provide ongoing support, troubleshoot issues, and respond promptly to technical queries.
● Work closely with the product team to provide feedback from client experiences and suggest improvements.
Requirements & Qualifications
● Bachelor’s degree in Electronics, Computer Science, IT, or a related field (software development background is a plus).
● Strong understanding of technical systems and ability to design or explain solutions effectively.
● Excellent communication and customer interaction skills.
● Strong logical thinking and problem-solving abilities.
● Self-motivated, responsible, quick learner, and able to work independently or in a team.
● Experience with POS systems, inventory software, or related tech solutions is a plus.
Compensation & Benefits
● Competitive monthly salary (based on experience)
● Performance-based bonuses
● Transport and communication allowance
● Training and professional growth opportunities
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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