Product Customer Support Manager job at Ecobank Uganda


Product Customer Support Manager
2025-08-15T09:08:29+00:00
Ecobank Uganda
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_11951/logo/ECO.jpeg
FULL_TIME
 
Uganda
Kampala
00256
Uganda
Finance
Management
UGX
 
MONTH
2025-08-22T17:00:00+00:00
 
Uganda
8

Key Responsibilities

  • Channel Development & Implementation: Lead needs assessments, business case evaluations, and stakeholder coordination for new and existing channels.
  • Client Onboarding & Support: Ensure smooth onboarding, training, and migration of clients to digital platforms.
  • Technical Support: Provide first-level support and resolve issues related to electronic banking applications.
  • Stakeholder Engagement: Collaborate with Sales, IT, Operations, Legal, Compliance, and other teams to ensure successful channel delivery.
  • Customer Satisfaction: Drive proactive service delivery and manage client access metrics.
  • Sales & Marketing Support: Assist in proposal development, marketing plans, and cross-selling opportunities.
  • Risk & Compliance: Ensure proper controls and compliance in client access channels.
  • Performance Tracking: Monitor usage statistics, financials, and implementation success.

Person Specification Knowledge & Experience

  • 3–6 years in product development/management
  • Strong client focus and strategic thinking
  • Experience in treasury, cash management, and electronic banking
  • Excellent communication, presentation, and relationship management skills

Skills

  • Project management and interpersonal skills
  • Commercial acumen and attention to detail
  • Ability to work under pressure and meet deadlines
  • Strong analytical and planning capabilities

Attitude

  • Can-do mindset, proactive, and adaptable
  • Willingness to travel extensively
  • Team-oriented with leadership qualities

Qualifications

  • Bachelor’s degree in Engineering, Business, Computing, Economics, or Marketing
  • Master’s/MBA or professional accreditation is a plus
  • Fluency in English and French preferred
 
 
 
bachelor degree
24
JOB-689ef90d060ca

Vacancy title:
Product Customer Support Manager

[Type: FULL_TIME, Industry: Finance, Category: Management]

Jobs at:
Ecobank Uganda

Deadline of this Job:
Friday, August 22 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Friday, August 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Key Responsibilities

  • Channel Development & Implementation: Lead needs assessments, business case evaluations, and stakeholder coordination for new and existing channels.
  • Client Onboarding & Support: Ensure smooth onboarding, training, and migration of clients to digital platforms.
  • Technical Support: Provide first-level support and resolve issues related to electronic banking applications.
  • Stakeholder Engagement: Collaborate with Sales, IT, Operations, Legal, Compliance, and other teams to ensure successful channel delivery.
  • Customer Satisfaction: Drive proactive service delivery and manage client access metrics.
  • Sales & Marketing Support: Assist in proposal development, marketing plans, and cross-selling opportunities.
  • Risk & Compliance: Ensure proper controls and compliance in client access channels.
  • Performance Tracking: Monitor usage statistics, financials, and implementation success.

Person Specification Knowledge & Experience

  • 3–6 years in product development/management
  • Strong client focus and strategic thinking
  • Experience in treasury, cash management, and electronic banking
  • Excellent communication, presentation, and relationship management skills

Skills

  • Project management and interpersonal skills
  • Commercial acumen and attention to detail
  • Ability to work under pressure and meet deadlines
  • Strong analytical and planning capabilities

Attitude

  • Can-do mindset, proactive, and adaptable
  • Willingness to travel extensively
  • Team-oriented with leadership qualities

Qualifications

  • Bachelor’s degree in Engineering, Business, Computing, Economics, or Marketing
  • Master’s/MBA or professional accreditation is a plus
  • Fluency in English and French preferred

 

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested in applying for this job? Click here to submit your application now

 

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