Retail Operations Coordinator job at Med-Optics Vision Centre

Summary
Date Posted: Wednesday, February 16, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
To build a strong understanding of the product range and customer service to enable customers to receive a comprehensive tailored service in line with Med-Optics guidelines and strategic objectives.

Duties and Responsibilities
• Build general optical knowledge through attending training, independent study and in-store practice.
• Build a strong working knowledge of all the company range of products including and not limited to lens
• types and frames to suit differing lifestyles, including the ability to explain product benefits in every day
• terms.
• Fit glasses to ensure the appropriate size of frame for lens choice, face shape and lifestyle are taken into
• account in line with product and technical fitting guidelines.
• Listen to customer requirements and make observations which will enable accurate and best value
• dispensing to the customer. This includes offering additional services and features to meet the client’s
• lifestyle needs.
• Customer Service, Merchandising & Sales
• Receive patients upon arrival, conduct prescreening for customers e.g. record their Bio data, auto
• refraction tests, visual filed tests, etc. and schedule their appointments with the Optometrist in line with
• company guidelines.
• Market and sell the products and services to walk-in customers, obtain and evaluate all relevant
• information and give advice on product and service inquiries regarding pricing and delivery information.
• Make customers feel comfortable, at ease and welcome by engaging them and/or parent/guardian in
• conversation, maintain a clean and neat work area in line with company guidelines.
• Perform on-going customer service/patient care: Answer telephone calls professionally and with a “smile” ready to serve them. Document telephone calls and conversations as needed.
• Check out customers upon appointment completion. Schedule for future appointments and inquire about any overdue charges.
• Answer any questions customers have. Make reminder calls for the next appointment through i.e. SMS, email telephone calls etc.
• Maintain confidentiality of customer Personal History Information and any other related information
• according to Practice Privacy requirements.
• Prepare, Record and make entries for any insurance information, partner organizations and in line with set
• specific insurance and other individual partner company guidelines.
• Take note of trends in demand for products and ensure information on customer preferences and stock
• needed is passed through to the Centre Head or Retail Business Manager.
• When selecting frames, ensure the range takes into account stock for all categories of customer, variety of colour, materials and face shapes.
• Practice Administration
• Complete daily checklist on time and accurately.
• Plan and make appointments for Optometrists to help them stay on schedule and notify them when they or
• the patients are running late.
• Perform general office duties, such as document preparation, scanning, mailing, and filing.
• Complete other tasks as necessary to ensure the smooth running of the practice.

Qualifications and Experience
• Bachelor’s degree from an accredited university
• Knowledge of Microsoft Office applications
• Administrative and customer service experience.
• Knowledge of the product (trends of frame styles) is an added advantage.

Skills and Competencies
• Good communication skills: verbal, listening, interpersonal
• Proficient in use of Microsoft Office
• Strong organizational skills with ability to multi-task
• Accuracy with strong attention to detail
• Problem-solving skills
• Time management and prioritization skills
• Ability to maintain professional demeanor and appearance
• Strong patient care/customer service orientation with ability to demonstrate care and patience
• Positive attitude with ability to work independently and in a team setting
• Flexibility with ability to adapt to change. Duties and Responsibilities
• Build general optical knowledge through attending training, independent study and in-store practice.
• Build a strong working knowledge of all the company range of products including and not limited to lens
• types and frames to suit differing lifestyles, including the ability to explain product benefits in every day
• terms.
• Fit glasses to ensure the appropriate size of frame for lens choice, face shape and lifestyle are taken into
• account in line with product and technical fitting guidelines.
• Listen to customer requirements and make observations which will enable accurate and best value
• dispensing to the customer. This includes offering additional services and features to meet the client’s
• lifestyle needs.
• Customer Service, Merchandising & Sales
• Receive patients upon arrival, conduct prescreening for customers e.g. record their Bio data, auto
• refraction tests, visual filed tests, etc. and schedule their appointments with the Optometrist in line with
• company guidelines.
• Market and sell the products and services to walk-in customers, obtain and evaluate all relevant
• information and give advice on product and service inquiries regarding pricing and delivery information.
• Make customers feel comfortable, at ease and welcome by engaging them and/or parent/guardian in
• conversation, maintain a clean and neat work area in line with company guidelines.
• Perform on-going customer service/patient care: Answer telephone calls professionally and with a “smile” ready to serve them. Document telephone calls and conversations as needed.
• Check out customers upon appointment completion. Schedule for future appointments and inquire about any overdue charges.
• Answer any questions customers have. Make reminder calls for the next appointment through i.e. SMS, email telephone calls etc.
• Maintain confidentiality of customer Personal History Information and any other related information
• according to Practice Privacy requirements.
• Prepare, Record and make entries for any insurance information, partner organizations and in line with set
• specific insurance and other individual partner company guidelines.
• Take note of trends in demand for products and ensure information on customer preferences and stock
• needed is passed through to the Centre Head or Retail Business Manager.
• When selecting frames, ensure the range takes into account stock for all categories of customer, variety of colour, materials and face shapes.
• Practice Administration
• Complete daily checklist on time and accurately.
• Plan and make appointments for Optometrists to help them stay on schedule and notify them when they or
• the patients are running late.
• Perform general office duties, such as document preparation, scanning, mailing, and filing.
• Complete other tasks as necessary to ensure the smooth running of the practice. "> Skills and Competencies
• Good communication skills: verbal, listening, interpersonal
• Proficient in use of Microsoft Office
• Strong organizational skills with ability to multi-task
• Accuracy with strong attention to detail
• Problem-solving skills
• Time management and prioritization skills
• Ability to maintain professional demeanor and appearance
• Strong patient care/customer service orientation with ability to demonstrate care and patience
• Positive attitude with ability to work independently and in a team setting
• Flexibility with ability to adapt to change. "> Qualifications and Experience
• Bachelor’s degree from an accredited university
• Knowledge of Microsoft Office applications
• Administrative and customer service experience.
• Knowledge of the product (trends of frame styles) is an added advantage ">

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested persons who meet the above criteria should submit their application with a cover letter and an updated CV with three suitable referees with their telephone contacts, by email only to;
Human Resource and Administration Manager, Med-Optics Limited;
At: hr@medopticsltd.com 
Please indicate the role you are applying for in the subject line of your email;

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