Retention Officer – Corporate job at Jubilee Life Insurance

Jubilee Health Insurance is looking for a Retention Officer – Corporate. In this role, you’ll focus on retaining existing corporate clients within Jubilee Health Uganda, ensuring their satisfaction, and strengthening relationships.

Duty Station:  Kampala, Uganda

Job ref. No: JHICU/QA/08/2025

Qualifications, Skills and Experience:

• 3+ years of client servicing experience in the insurance industry
• A bachelor’s degree in business, marketing, or a related field
• Strong negotiation and communication skills
• A customer-centric mindset

Key Competencies and Skills

• Strong interpersonal and relationship-building skills.
• Excellent communication skills
• Strong negotiation skills.
• Analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer-centric mindset and a focus on delivering value to clients.
• Ability to remain calm and professional in stressful situations.
• Organizational skills

Relevant Experience

• 3 years of working experience in a client servicing role within the insurance industry
• Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.
• Professional qualifications in insurance (e.g., COP, ACM, or equivalent) will be an added advantage.
• Minimum of 3 years’ experience in client retention, corporate account management, or relationship management within the insurance or financial services sector.
• Demonstrated success in managing key corporate accounts and achieving retention targets.
• Sound understanding of health insurance products, underwriting principles, and client servicing dynamics.

• Building strong relationships with corporate clients
• Ensuring client satisfaction and retention
• Strengthening client relationships

• Strong negotiation and communication skills
• Customer-centric mindset
• Interpersonal and relationship-building skills
• Problem-solving skills
• Organizational skills

• 3+ years of client servicing experience in the insurance industry
• Bachelor’s degree in business, marketing, or related field
• Professional qualifications in insurance will be an added advantage
• Minimum of 3 years’ experience in client retention or corporate account management within insurance sector