Source and Manage client relationships and accounts to minimize attrition.
Sourcing for new personal banking business opportunities in coordination with the sales team and other units.
Adherence to KYC and AML policies and procedures.
Cross sell bank products including assets, liability and electronic banking products
Sales calls and market intelligence gathering
Receive and escalate both verbal and written customer complaints.
Any other duties that may be allocated from time to time.
Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.
KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES
A degree (Business and/or Finance related)
6-12 months experience sales as an added advantage
Good understanding of banking products, policies and procedures.
Sound knowledge of the KCB bank products and processes such as account opening and documentation.
Credit knowledge including understanding and interpretation of financial statements.
Understanding of behaviour and application scoring systems and how to use relevant scoring software.
Understanding risk management principles, credit scoring principles and procedures.
Understanding of competitors and their products and services
Attend relevant courses and e-learning sessions.
Good understanding of existing customer profiles.
The candidate should possess the following interpersonal competencies:
Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.
