Senior Manager, Retail and Logistics job at M-KOPA

Background:

M-KOPA is seeking a Senior Manager, Retail and Logistics to oversee retail, warehouse, and logistics operations in Uganda.

Responsibilities:

• Manage warehouse leasing, stock operations, safety, and stock handling
• Oversee end-to-end inventory management
• Ensure accurate stock-on-hand visibility
• Manage daily transactions/planning in stock receipts, RFS, and order processing
• Manage and drive efficiencies in retail outlets
• Optimize the retail network as stock hubs, sales, and customer support centers
• Develop, implement, and monitor processes and systems to improve customer experience in the field
• Manage and track Fresh Desk ticket backlog in retail
• Ensure continuous training for shop attendants on new product introductions and troubleshooting
• Manage E2E phone servicing and stakeholder relationships
• Support expansion by scaling retail, logistics, and operations activities
• Coordinate with third-party partners on staffing, branding permits, expectations, and deliverables
• Manage branding and marketing in shops
• Develop and manage annual budgets for retail and logistics operations
• Monitor and control operational expenses within budget constraints across all retail locations

Qualifications:

• 7+ years' experience in an operational role
• Proven leadership experience
• Proficiency in data visualization systems
• Clear and effective written and verbal communication skills
• Strong comfort with data, analytical thinking, interpretation of trends and graphs
• Strong background in cost-effective decision-making and KPI monitoring
• Ability to manage field-based operational teams and desk-based resources
• Interpersonal skills to effectively communicate with key stakeholders, manage business expectations, engage with customers and staff
• A positive, learning-oriented attitude and capacity for self-empowerment

• Manage warehouse leasing, stock operations, safety, and stock handling
• Oversee end-to-end inventory management
• Ensure accurate stock-on-hand visibility
• Manage daily transactions/planning in stock receipts, RFS, and order processing
• Manage and drive efficiencies in retail outlets
• Optimize the retail network as stock hubs, sales, and customer support centers
• Develop, implement, and monitor processes and systems to improve customer experience in the field
• Manage and track Fresh Desk ticket backlog in retail
• Ensure continuous training for shop attendants on new product introductions and troubleshooting
• Manage E2E phone servicing and stakeholder relationships
• Support expansion by scaling retail, logistics, and operations activities
• Coordinate with third-party partners on staffing, branding permits, expectations, and deliverables
• Manage branding and marketing in shops
• Develop and manage annual budgets for retail and logistics operations
• Monitor and control operational expenses within budget constraints across all retail locations

• 7+ years' experience in an operational role
• Proven leadership experience
• Proficiency in data visualization systems
• Clear and effective written and verbal communication skills
• Strong comfort with data, analytical thinking, interpretation of trends and graphs
• Strong background in cost-effective decision-making and KPI monitoring
• Ability to manage field-based operational teams and desk-based resources
• Interpersonal skills to effectively communicate with key stakeholders, manage business expectations, engage with customers and staff
• A positive, learning-oriented attitude and capacity for self-empowerment