Senior Sales Support Assistant - Uganda job at Emirates Group

Job Purpose

Provide comprehensive best in class sales support across all channels and segments to Emirates’ trade partners in order to maximize revenue and achieve commercial targets. Support the sales teams and external customers ensuring that all requests are actioned promptly.

Qualifications:

12 yrs schooling or equivalent

Experience:

3+ yrs Airlines Sales Experience

Knowledge/skills:

• Strong Customer Service Skills
• Fares and Ticketing / Reservation skills
• Skilled user of MS Office packages & GDS System
• Ability to work under stress, while at the same time exhibit a high degree of productivity
• Ability to work independently
• must have the right to live and work in Uganda

• Assist the Sales Team to create and maintain the Customer Records, requests, client complaints etc.
• Support and co-ordinate in compiling routine and/or ad-hoc reports on potential and existing clients to ensure that teams functions efficiently.
• To independently ensure and supervise efficient filing systems in the Sales Office.
• Co-ordinate and support Sales team in the selling and marketing of all products through efficient handling of direct mail and Tele- sales, answering to queries.

• Strong Customer Service Skills
• Fares and Ticketing / Reservation skills
• Skilled user of MS Office packages & GDS System
• Ability to work under stress, while at the same time exhibit a high degree of productivity
• Ability to work independently

• 12 yrs schooling or equivalent
• 3+ yrs Airlines Sales Experience