The job holder will provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region.
R&Rs
Daily management of pending work orders and close looping with customers for delivery by service tracking desk.
Ensure all customers worked on pay post repair
Continuous ticketing training for the field team
Assigning Field Technicians for high value customers who are not able to visit the Service center.
Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.
Sustain monthly spare parts demand forecasting at the service centers.
Implementing new OOW policy with key focus on Minimum Payment Based on customer category.
Ensuring Inventory Accuracy for spares and finished goods at the service centers
Continuous monthly demand forecasting & ordering for spare parts
Ensure that spare parts are moved by consignment with accompanying accurate paper work
Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center
Circulate a monthly stock take summary, showing issued, used and any variance on spares
