Stock Controller job at M-KOPA

Description

M-KOPA is hiring a Stock Controller to manage inventory, deliver exceptional customer service, and oversee shop operations at our M-KOPA depot/shop locations across our markets.

This role offers the opportunity to be at the frontline of M-KOPA’s retail operations, ensuring smooth inventory flow and world-class customer experiences. You’ll manage daily stock operations that keep thousands of devices moving efficiently to field agents and customers, working as part of our dynamic retail team across Africa.

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Key Duties and Responsibilities: In this role, you would be responsible for:

Inventory Management

• Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
• Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
• Ensuring inventory is securely stored in appropriate lockers or store areas
• Receiving stock from the main warehouse within expected timelines
• Returning stock to the warehouse promptly when required
• Adhering to established stock management policies

Customer Service

• Assisting customers with the upgrade process during their visits to the shop
• Resolving customer inquiries in person and logging them in our system
• Escalating concerns that cannot be resolved to the responsible team
• Adhering to phone and customer service processes
• Being available at the shop/depot before 8:00 am for all working days

Outlet/Shop Management

• Maintaining a clean and clutter-free shop environment at all times
• Keeping the store/locker well-labeled based on standards
• Ensuring depot/shop signage is always up and clean

This is an entry-level role (Job Band E2) based at M-KOPA Depot/Shop locations. If successful, you would be reporting to the Regional Retail Team Leader.

Qualifications, Skills and Experience:

Your application should demonstrate:

• This is an entry-level position—no prior experience required
• Multitasking abilities and strong organizational skills
• Collaboration skills and ability to work effectively in a team environment
• Computer literacy and comfort with technology systems
• Bachelor’s degree or certificate in any field from a recognized university
• Customer service mindset with attention to detail
• Reliability and punctuality for early morning operations
• Ability to follow established procedures and policies

If the above is of interest to you, please apply.

• Conducting daily stock counts by scanning available IMEIs and sharing results with the audit team for reconciliation
• Allocating stock to M-KOPA DSRs each day and following up via phone to retrieve allocated devices that have been in the field for extended periods
• Ensuring inventory is securely stored in appropriate lockers or store areas
• Receiving stock from the main warehouse within expected timelines
• Returning stock to the warehouse promptly when required
• Adhering to established stock management policies
• Assisting customers with the upgrade process during their visits to the shop
• Resolving customer inquiries in person and logging them in our system
• Escalating concerns that cannot be resolved to the responsible team
• Adhering to phone and customer service processes
• Being available at the shop/depot before 8:00 am for all working days
• Maintaining a clean and clutter-free shop environment at all times
• Keeping the store/locker well-labeled based on standards
• Ensuring depot/shop signage is always up and clean

• Multitasking abilities
• Strong organizational skills
• Collaboration skills
• Ability to work effectively in a team environment
• Computer literacy
• Comfort with technology systems
• Customer service mindset
• Attention to detail
• Reliability
• Punctuality
• Ability to follow established procedures and policies

• Bachelor’s degree or certificate in any field from a recognized university