Supervisor
2025-10-02T11:43:03+00:00
Hugamara
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https://www.hugamara.com/
FULL_TIME
kampala
Kampala
00256
Uganda
Investment
Admin & Office
2025-10-07T17:00:00+00:00
Uganda
8
The Supervisor ensures the smooth operation of the service area, overseeing staff, managing customer service, and maintaining standards.
Responsibilities:
- Supervise and coordinate the activities of waiters, waitresses, cashiers, and baristas.
- Greet guests, handle reservations, and manage table seating.
- Address and resolve customer complaints or issues promptly and professionally.
- Monitor service quality and ensure all staff adhere to service protocols.
- Open and close the establishment, handle cash reconciliations, and prepare daily sales reports.
- Conduct pre-shift briefings and provide ongoing training and guidance to staff.
- Ensure compliance with health, safety, and sanitation regulations.
Qualifications:
- High school diploma or equivalent; degree in Hospitality Management is a plus.
- Proven experience (2+ years) in a supervisory role within a restaurant or cafe.
- Strong leadership, interpersonal, and communication skills.
- Ability to work under pressure and solve problems quickly.
- Excellent customer service skills and a professional demeanor.
- Proficiency in point-of-sale (POS) systems.
Supervise and coordinate the activities of waiters, waitresses, cashiers, and baristas. Greet guests, handle reservations, and manage table seating. Address and resolve customer complaints or issues promptly and professionally. Monitor service quality and ensure all staff adhere to service protocols. Open and close the establishment, handle cash reconciliations, and prepare daily sales reports. Conduct pre-shift briefings and provide ongoing training and guidance to staff. Ensure compliance with health, safety, and sanitation regulations.
High school diploma or equivalent; degree in Hospitality Management is a plus. Proven experience (2+ years) in a supervisory role within a restaurant or cafe. Strong leadership, interpersonal, and communication skills. Ability to work under pressure and solve problems quickly. Excellent customer service skills and a professional demeanor. Proficiency in point-of-sale (POS) systems.
JOB-68de65474ea18
Vacancy title:
Supervisor
[Type: FULL_TIME, Industry: Investment, Category: Admin & Office]
Jobs at:
Hugamara
Deadline of this Job:
Tuesday, October 7 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Thursday, October 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The Supervisor ensures the smooth operation of the service area, overseeing staff, managing customer service, and maintaining standards.
Responsibilities:
- Supervise and coordinate the activities of waiters, waitresses, cashiers, and baristas.
- Greet guests, handle reservations, and manage table seating.
- Address and resolve customer complaints or issues promptly and professionally.
- Monitor service quality and ensure all staff adhere to service protocols.
- Open and close the establishment, handle cash reconciliations, and prepare daily sales reports.
- Conduct pre-shift briefings and provide ongoing training and guidance to staff.
- Ensure compliance with health, safety, and sanitation regulations.
Qualifications:
- High school diploma or equivalent; degree in Hospitality Management is a plus.
- Proven experience (2+ years) in a supervisory role within a restaurant or cafe.
- Strong leadership, interpersonal, and communication skills.
- Ability to work under pressure and solve problems quickly.
- Excellent customer service skills and a professional demeanor.
- Proficiency in point-of-sale (POS) systems.
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
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