Tele Collections Officer
2025-07-21T19:22:25+00:00
Standard chartered bank
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_9344/logo/standard.png
https://www.sc.com/ug/
FULL_TIME
kampala
Kampala
00256
Uganda
Banking
Admin & Office
2025-07-29T17:00:00+00:00
Uganda
8
Job Summary
As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels.
Key Responsibilities
- Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
- Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
- Report any unusual findings during the collection process to the team leader or Collections Head.
- Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
- Adhere to the operational risk framework requirements for collections.
- Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
- Manage service levels for both internal and external customers, as well as address various company complaints.
- Ensure the confidentiality of customer data at all times.
- Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
- Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters
Skills and Experience
- Knowledge of Banks collection process
- Payment Negotiation skills
Qualifications
Undergraduate degree
Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies. Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank. Report any unusual findings during the collection process to the team leader or Collections Head. Aim to maximize collections and ensure that monthly targets are consistently met or exceeded. Adhere to the operational risk framework requirements for collections. Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings. Manage service levels for both internal and external customers, as well as address various company complaints. Ensure the confidentiality of customer data at all times. Follow up with the operations team at the hub to ensure that all customer payments are promptly updated. Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters
Undergraduate degree
JOB-687e9371eed02
Vacancy title:
Tele Collections Officer
[Type: FULL_TIME, Industry: Banking, Category: Admin & Office]
Jobs at:
Standard chartered bank
Deadline of this Job:
Tuesday, July 29 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Monday, July 21 2025, Base Salary: Not Disclosed
Similar Jobs in Uganda
Learn more about Standard chartered bank
Standard chartered bank jobs in Uganda
JOB DETAILS:
Job Summary
As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels.
Key Responsibilities
- Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
- Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
- Report any unusual findings during the collection process to the team leader or Collections Head.
- Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
- Adhere to the operational risk framework requirements for collections.
- Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
- Manage service levels for both internal and external customers, as well as address various company complaints.
- Ensure the confidentiality of customer data at all times.
- Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
- Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters
Skills and Experience
- Knowledge of Banks collection process
- Payment Negotiation skills
Qualifications
Undergraduate degree
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested and qualified? Click here to apply
All Jobs | QUICK ALERT SUBSCRIPTION
