As a Tele Collections Officer, your responsibilities will include ensuring adherence to collection requirements while maximizing collections to achieve the monthly targets at both the individual and team levels.
Key Responsibilities
Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies.
Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank.
Report any unusual findings during the collection process to the team leader or Collections Head.
Aim to maximize collections and ensure that monthly targets are consistently met or exceeded.
Adhere to the operational risk framework requirements for collections.
Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings.
Manage service levels for both internal and external customers, as well as address various company complaints.
Ensure the confidentiality of customer data at all times.
Follow up with the operations team at the hub to ensure that all customer payments are promptly updated.
Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters
Skills and Experience
Knowledge of Banks collection process
Payment Negotiation skills
Qualifications
Undergraduate degree
Regularly monitor the day-to-day activities of live customers, analyze their accounts, and determine the reasons for any delinquencies. Engage with individuals and organizations to arrange mutually acceptable payment plans for both them and the bank. Report any unusual findings during the collection process to the team leader or Collections Head. Aim to maximize collections and ensure that monthly targets are consistently met or exceeded. Adhere to the operational risk framework requirements for collections. Support the Business Relationship Managers (RMs) by monitoring employer performance and reviewing outcomes to develop action plans addressing any identified shortcomings. Manage service levels for both internal and external customers, as well as address various company complaints. Ensure the confidentiality of customer data at all times. Follow up with the operations team at the hub to ensure that all customer payments are promptly updated. Work collaboratively to identify, escalate, mitigate, and resolve issues related to risk, conduct, and compliance matters
