Arrange reservations and itinerary using flight timetables, airline manuals, reference guides, and tariff books.
Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
Assist passengers with complaints and other concerns.
Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
Advise passengers on changes in flight schedules, cancellations or confirm reservations.
Maintain inventory of available passenger space on flights.
Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
Ensure that the sales report is closed on time.
Promote Uganda Airlines product to generate revenue.
Record and process reservations made by phone / fax / e-mail; action telex messages and authorities.
Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
Handle Miscellaneous Charges Order (MCO's) and refunds, process lost and time barred tickets.
Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
Assist respond to any emergency or a major operational disruption affecting the Airlines operations
Other duties and responsibilities as requested by Management.
Minimum Qualification and Experience:
Certificate in IATA
Diploma in sales and marketing will be of added advantage.
Detailed knowledge of computer Reservation Systems and IATA processes an added advantage.
High level of computer proficiency
A minimum 2 years work experience will be added advantage.
A sound understanding of mathematics and world geography
Customer focused and hospitable.
Integrity.
Team player.
Proactive/results orientated.
Warm, friendly, Self-motivated, pleasant & presentable.
