Ticketing and Reservations Agent job at Uganda Airlines


Ticketing and Reservations Agent
2025-09-03T08:24:00+00:00
Uganda Airlines
https://cdn.greatugandajobs.com/jsjobsdata/data/employer/comp_1886/logo/Uganda%20Airlines.jpg
FULL_TIME
 
Uganda
Kampala
00256
Uganda
Professional Services
Admin & Office
UGX
 
MONTH
2025-09-16T17:00:00+00:00
 
Uganda
8

Key Responsibilities:

  • Make and confirm reservations for passengers.
  • Arrange reservations and itinerary using flight timetables, airline manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines product to generate revenue.
  • Record and process reservations made by phone / fax / e-mail; action telex messages and authorities.
  • Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
  • Handle Miscellaneous Charges Order (MCO's) and refunds, process lost and time barred tickets.
  • Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
  • Assist respond to any emergency or a major operational disruption affecting the Airlines operations
  • Other duties and responsibilities as requested by Management.

Minimum Qualification and Experience:

  • Certificate in IATA 
  • Diploma in sales and marketing will be of added advantage. 
  • Detailed knowledge of computer Reservation Systems and IATA processes an added advantage.
  • High level of computer proficiency
  • A minimum 2 years work experience will be added advantage.
  • A sound understanding of mathematics and world geography
  • Customer focused and hospitable.
  • Integrity.
  • Team player.
  • Proactive/results orientated.
  • Warm, friendly, Self-motivated, pleasant & presentable.
  • Good communication and intrapersonal skills.
  • Resilient.
 
 
 
bachelor degree
24
JOB-68b7fb205f724

Vacancy title:
Ticketing and Reservations Agent

[Type: FULL_TIME, Industry: Professional Services, Category: Admin & Office]

Jobs at:
Uganda Airlines

Deadline of this Job:
Tuesday, September 16 2025

Duty Station:
Uganda | Kampala | Uganda

Summary
Date Posted: Wednesday, September 3 2025, Base Salary: Not Disclosed

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Learn more about Uganda Airlines
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JOB DETAILS:

Key Responsibilities:

  • Make and confirm reservations for passengers.
  • Arrange reservations and itinerary using flight timetables, airline manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines product to generate revenue.
  • Record and process reservations made by phone / fax / e-mail; action telex messages and authorities.
  • Assist travel agents with seat confirmations, upgrade/ downgrade proposals.
  • Handle Miscellaneous Charges Order (MCO's) and refunds, process lost and time barred tickets.
  • Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
  • Assist respond to any emergency or a major operational disruption affecting the Airlines operations
  • Other duties and responsibilities as requested by Management.

Minimum Qualification and Experience:

  • Certificate in IATA 
  • Diploma in sales and marketing will be of added advantage. 
  • Detailed knowledge of computer Reservation Systems and IATA processes an added advantage.
  • High level of computer proficiency
  • A minimum 2 years work experience will be added advantage.
  • A sound understanding of mathematics and world geography
  • Customer focused and hospitable.
  • Integrity.
  • Team player.
  • Proactive/results orientated.
  • Warm, friendly, Self-motivated, pleasant & presentable.
  • Good communication and intrapersonal skills.
  • Resilient.

 

Work Hours: 8

Experience in Months: 24

Level of Education: bachelor degree

Job application procedure

Interested in applying for this job? Click here to submit your application now

 

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