Job Purpose: Responsible for enrollment, marketing of bank products, and ensuring the bank’s product offering is fully utilised by the target market.
Reports to: Manager, Products, Innovation & Transactional Banking
Department: Business Key Responsibilities:
Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer.
Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels.
Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards.
Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation.
Ensure a high level of product knowledge among staff within the subsidiary country through regular training.
Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues.
Any other duties assigned by the supervisor in line with the role.
Education. A Bachelor’s degree, preferably in a business-related field.
Experience.
Minimum of 2 years’ experience in the Banking Industry
Knowledge of Branch processes and procedures
Knowledge of bank products, services and policies and procedures.
Skills and competencies.
Customer centricity and a good understanding of the sales process
Excellent planning and organisation, and interpersonal skills
Problem-solving and analytically and reporting writing skills
High Level of integrity
Creating and innovating
Learning and researching
Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer. Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels. Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs. Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards. Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines. Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation. Ensure a high level of product knowledge among staff within the subsidiary country through regular training. Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues. Any other duties assigned by the supervisor in line with the role.
A Bachelor’s degree, preferably in a business-related field. Experience. Minimum of 2 years’ experience in the Banking Industry Knowledge of Branch processes and procedures Knowledge of bank products, services and policies and procedures.
