Transaction Banking Officer
2025-09-09T07:20:18+00:00
Cairo bank Uganda
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https://cbu.co.ug/
FULL_TIME
kampala
Kampala
00256
Uganda
Finance
Admin & Office
2025-09-12T17:00:00+00:00
Uganda
8
Job Purpose: Responsible for enrollment, marketing of bank products, and ensuring the bank’s product offering is fully utilised by the target market.
Reports to: Manager, Products, Innovation & Transactional Banking
Department: Business
Key Responsibilities:
- Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer.
- Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels.
- Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
- Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards.
- Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
- Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation.
- Ensure a high level of product knowledge among staff within the subsidiary country through regular training.
- Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues.
- Any other duties assigned by the supervisor in line with the role.
Education.
A Bachelor’s degree, preferably in a business-related field.
Experience.
- Minimum of 2 years’ experience in the Banking Industry
- Knowledge of Branch processes and procedures
- Knowledge of bank products, services and policies and procedures.
Skills and competencies.
- Customer centricity and a good understanding of the sales process
- Excellent planning and organisation, and interpersonal skills
- Problem-solving and analytically and reporting writing skills
- High Level of integrity
- Creating and innovating
- Learning and researching
Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer. Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels. Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs. Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards. Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines. Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation. Ensure a high level of product knowledge among staff within the subsidiary country through regular training. Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues. Any other duties assigned by the supervisor in line with the role.
A Bachelor’s degree, preferably in a business-related field. Experience. Minimum of 2 years’ experience in the Banking Industry Knowledge of Branch processes and procedures Knowledge of bank products, services and policies and procedures.
JOB-68bfd532572a2
Vacancy title:
Transaction Banking Officer
[Type: FULL_TIME, Industry: Finance, Category: Admin & Office]
Jobs at:
Cairo bank Uganda
Deadline of this Job:
Friday, September 12 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Tuesday, September 9 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose: Responsible for enrollment, marketing of bank products, and ensuring the bank’s product offering is fully utilised by the target market.
Reports to: Manager, Products, Innovation & Transactional Banking
Department: Business
Key Responsibilities:
- Accountable for the effective conversion of CBU customers on all digital channels and ensuring full utilisation of a minimum of 3 digital channels per customer.
- Monitor the performance of the bank’s digital channels and products daily within a given portfolio, identifying any shortfalls and ensuring optimised uptake of the channels.
- Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements to match customer needs.
- Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards.
- Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
- Monitor processes and procedures within the bank’s digital channels to ensure compliance with set policies, procedures, and manuals with particular emphasis on risk mitigation.
- Ensure a high level of product knowledge among staff within the subsidiary country through regular training.
- Proactively identify and escalate issues that will crop up in all digital channels and follow up to ensure effective resolution of those issues.
- Any other duties assigned by the supervisor in line with the role.
Education.
A Bachelor’s degree, preferably in a business-related field.
Experience.
- Minimum of 2 years’ experience in the Banking Industry
- Knowledge of Branch processes and procedures
- Knowledge of bank products, services and policies and procedures.
Skills and competencies.
- Customer centricity and a good understanding of the sales process
- Excellent planning and organisation, and interpersonal skills
- Problem-solving and analytically and reporting writing skills
- High Level of integrity
- Creating and innovating
- Learning and researching
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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