This is a high-responsibility role because a Forex Bureau is a regulated financial institution. That means the IT/Digital Officer is not just a “social media person” — they are part brand strategist, part cybersecurity officer, part compliance support, and part technical operations assistant.

POSITION: DIGITAL/IT OFFICER

Department: Information Technology & Digital Communications
Reports To: CEO/IT Manager / HR and Compliance Officer
Industry: Regulated Forex Bureau

JOB SPECIFICATION

A. Academic Qualifications

• Bachelor’s Degree in:
  
  
  
  • Information Technology
  
  
  • Computer Science
  
  
  • Information Systems
  
  
  • Business Computing with major in Digital Marketing
  
  
  • Or related field
  
  
  
  


• Professional certifications (added advantage):
  
  
  
  • Google Digital Marketing Certification
  
  
  
  


• Cybersecurity certifications (CompTIA Security+, CEH (Certified Ethical Hacker)
  
  
  
  • CCNA (Networking)
  
  
  • Social Media Marketing Certification
  
  
  • ISO 27001 Lead Implementer / Internal Auditor
  
  
  • CISM or CISSP
  
  
  • Microsoft / Cisco certifications
  
  
  • ITIL Foundation
  
  
  
  

B. Experience

• Minimum 2–3 years’ experience in:
  
  
  
  • Corporate IT Support
  
  
  • Digital Marketing & Social Media Management
  
  
  • Website Administration
  
  
  • Cybersecurity implementation
  
  
  
  


• Experience in a financial institution, Forex Bureau, Bank, or FinTech is an added advantage.

Age: 30 years and below

C. Technical Skills Required

• 
  
  
  
  • 
    
    
    
    • Website management (WordPress or similar CMS)
    
    
    • Social media management tools (Meta Business Suite, LinkedIn, YouTube Studio)
    
    
    • Basic graphic design (Canva, Adobe Suite)
    
    
    • Video recording and editing (for YouTube & promotional content)
    
    
    • Cybersecurity fundamentals (firewall, antivirus, phishing awareness, backups)
    
    
    • SEO and Google Analytics
    
    
    • Google Business Profile management
    
    
    • Basic networking knowledge
    
    
    • Data backup & disaster recovery procedures
    
    
    • Email system administration
    
    
    • Understanding of AML/CFT compliance digital risks
    
    
    • Technical report drafting of Incidents, KPIs and Regulatort required reports
    
    
    
    
  
  
  
  

D. Personal Attributes

• Ability to work under minimum supervision and passionate about digital marketing


• High integrity (handles financial institution data)


• Confidentiality conscious


• Creative but compliance-aware


• Good communication skills


• Crisis management ability (e.g., online reputation attack)


• Organized and detail-oriented


• Professional and corporate-minded


• A good understanding of marketing proposal drafting and busines lobbying skills


• Awareness of the Legal Ugandan and international Computing laws and implications

E.        Work Environment:

• Typically works in a branch office setting.


• May require standing for extended periods of handling cash and transactions.


• Regular working hours.

JOB DESCRIPTION (DETAILED DUTIES)

1. Digital Brand Promotion & E-Marketing

• Develop and implement digital marketing strategy aligned to company goals.


• Manage and grow company presence on:
  
  
  
  • Facebook
  
  
  • Instagram
  
  
  • LinkedIn
  
  
  • X (Twitter)
  
  
  • YouTube
  
  
  
  


• Create engaging financial education content.


• Run paid online campaigns compliant with financial advertising regulations.


• Monitor brand reputation online and respond professionally.


• Optimize SEO to increase website traffic and forex visibility.


• Design posters, graphics, and promotional materials.

2. Website Management & Updates

• Maintain and update company website:
  
  
  
  • Daily exchange rates update
  
  
  • News and announcements
  
  
  • CSR reports
  
  
  
  


• Ensure website uptime and security.


• Implement SSL certificates and security plugins.


• Monitor Google Analytics and prepare traffic reports.


• Ensure website complies with Bank of Uganda digital communication guidelines.

3. Google Business Profile Management

• Manage and optimize Google Business Profile.


• Post weekly updates and rate changes.


• Respond to customer reviews professionally.


• Ensure business location accuracy.


• Monitor online ratings and improve customer trust.

4. Corporate Business Activation & CSR Events

• Organize and promote corporate activation events.


• Handle digital promotion for CSR activities.


• Cover events with:
  
  
  
  • Photography
  
  
  • Videography
  
  
  • Live social media coverage
  
  
  
  


• Upload and archive event materials.


• Produce post-event reports with media analytics.

5. YouTube Video Creation & Management

• Plan and produce educational Forex videos.


• Record exchange rate updates.


• Edit videos professionally.


• Upload content with SEO optimization.


• Monitor YouTube analytics.


• Ensure compliance with financial advertising policies.

6. Cybersecurity & Data Protection

• Implement cybersecurity best practices:
  
  
  
  • Minimum Security Controls
  
  
  • Antivirus management
  
  
  • Firewall monitoring
  
  
  • Strong password policies
  
  
  • Two-factor authentication
  
  
  
  


• Monitor phishing risks.


• Conduct staff awareness training.


• Perform daily, weekly, and monthly backups.


• Maintain disaster recovery documentation.


• Ensure compliance with:
  
  
  
  • Data Protection & Privacy Act (Uganda)
  
  
  • AML/CFT risk controls (digital aspect)
  
  
  
  

7. IT Operations Support

• Assist IT Manager in:
  
  
  
  • Network maintenance
  
  
  • Hardware troubleshooting
  
  
  • System upgrades
  
  
  • Vendor coordination
  
  
  
  


• Maintain IT asset inventory.


• Monitor CCTV & system security.


• Ensure POS systems function properly.


• Maintain exchange rate display systems.


• Document IT incidents and resolutions.

8. Compliance & Risk Support

• Ensure digital communications comply with Bank of Uganda regulations.


• Keep records of online campaigns.


• Support audit by providing IT documentation.


• Maintain log records for:
  
  
  
  • Website changes
  
  
  • Security incidents
  
  
  • Backup reports
  
  
  
  


• Prevent reputational risk exposure online.

KEY PERFORMANCE INDICATORS (KPIs)

Digital Growth KPIs

• Monthly increase in social media engagement (%)


• Website traffic growth (%)


• Google Business rating above 4.2


• Lead generation growth

IT & Security KPIs

• Zero major cybersecurity breaches


• 100% backup compliance


• 99% system uptime


• Response time to IT incidents (within 2 hours)

Branding KPIs

• Minimum 4 quality posts per week


• 2 professional YouTube videos per month


• 1 CSR activation per quarter

APPLICATION DEADLINE 13th March 2026 at 11:00 PM

CLICK HERE TO APPLY