Position Description

Job Title: Finance Business Partner – Business Functions - TDO

Reports To: Head of Financial Planning & Analysis

Type of work done by staff

Specialist role

Supervises: Direct: 0-2(TBD) Indirect: Various (matrixed across business units)

Interacts/Interfaces with:

Internal

• CIB


• Finance


• TDO


• Risk


• Legal


• Retail


• BSM

External

Job Purpose: To partner with allocated business functions to drive value creation and deliver financial performance, providing decision-grade insights, robust budgeting/forecasting support, and post-implementation benefit tracking. The role consolidates and interprets financial/operational data, challenges investment cases, and aligns stakeholders on targets and performance to support delivery of the bank's strategic and financial objectives.

Responsibilities and Key deliverables:

• Performance insight & reporting: Assemble and analyze TDO/Corporate data with macro/industry indicators into executive-ready insights for strategic, tactical, and operational decisions, ensuring timeliness and clarity on value drivers.


• Investment case challenge & benefits tracking: Review and challenge capital investment projects for strategic fit and commercial viability; monitor post-implementation benefits against commitments and drive remediation where needed.


• Planning, budgeting & forecasting: Lead analytical inputs into budgeting and forecasting with driver-based, historical, and market-informed assumptions for objective goal-setting and forward-looking performance management.


• Monthly performance diagnostics: Provide granular analysis of actuals vs. plan at segment and individual levels with clear articulation of NII/NFI movements (price, volume, mix, currency) and implications for outlook.


• Product & channel profitability: Deliver monthly insights including profitability for branches, cards, agency banking, and bancassurance; identify growth levers and efficiency opportunities.


• Cost-to-serve modelling: Design and maintain models for cost of serving customers across channels (e.g., cost per transaction, per customer, per revenue) to guide efficiency and pricing decisions.


• Customer segmentation integrity: Drive correct and consistent customer segmentation in core systems to enable accurate product/portfolio performance analysis and management action.


• Product/portfolio surveillance & concentration tracking: Produce product performance reports, monitor deposit/loan concentrations and Top-20/Top-50 exposures to inform risk return optimization.


• Revenue assurance & data integrity: Execute monthly revenue assurance to prevent income leakage (tariff validation, data integrity across reporting systems) and coordinate corrections with relevant teams.


• Digital performance analytics: Champion real-time, predictive analytics and interactive visualizations (e.g., Power BI) across accounts, cards, payments, uptime/adoption, and utilization to enable faster, better decisions.


• Stakeholder alignment & communication: Coordinate planning/forecasting and reporting cycles so Business Heads own the numbers; ensure alignment across TDO leadership, CFO/ED, MD and control partners. Measure success by forecast accuracy and timely communication.


• Leadership & capability: Deputize for the Head of FP&A when required; provide feedback, share best practice across Finance, and drive personal development to strengthen team effectiveness.

Financial Responsibility:

• Ensure that the bank maximizes value from her investments especially TDO projects, supporting Revenue Assurance, Business Campaigns and Performance measurement.

Person Specification

Education

• Bachelor's degree preferably in Accounting and/or Finance


• Professional qualifications in Accounting such as ACCA, CPA.

Experience:

• At least 8 to 10 years work experience preferably in financial services, Management Consulting or value for money auditing/evaluation


• Significant experience in executing financial management activities and processes that cut across multiple finance capabilities (tax, reporting and forecasting) and jurisdictions.

Skills

• Technical and practical skills in accounting and Finance


• In depth understanding of short-, medium- and long-term strategies, goals and objectives setting


• Detailed knowledge of Management Accounting with high levels of financial presentation skills including commentary writing to Board, Management etc


• Detailed understanding of Managing for Value reporting


• An appreciation of the external economic, political, legal and regulatory environment and their impact to the business.


• Strong Computer skills and other Analytical tools


• Interpersonal and communication skills


• Proven organizational skills


• Planning and organization skills


• Forward Thinking


• Ability to think creatively and identify innovative solutions


• Up to date knowledge and understanding of accounting technical issues (International Accounting Standards/IFRS, etc)


• Excellent comprehension skills to understand and interpret financial data and economic trends.

Business Behaviours:

• Commitment & Integrity - Level 3


• Ownership & Empowerment - Level 3


• Situational Awareness & Thinking - Level 3


• Drive for Results - Level 2 or 3


• Relationships & Collaboration - Level 3


• Communication & influencing - Level 3

Technical Competences

Contact with Others:

• Frequently interfaces across functions with senior stakeholders; represents Finance in cross-functional forums and performance reviews. Direct engagement with TDO, CIB, Finance, Risk, and Legal; coordination with other control partners to align on performance, plans, and reporting. External interactions as required (e.g., service providers/auditors).

• Performance insight & reporting: Assemble and analyze TDO/Corporate data with macro/industry indicators into executive-ready insights for strategic, tactical, and operational decisions, ensuring timeliness and clarity on value drivers.
• Investment case challenge & benefits tracking: Review and challenge capital investment projects for strategic fit and commercial viability; monitor post-implementation benefits against commitments and drive remediation where needed.
• Planning, budgeting & forecasting: Lead analytical inputs into budgeting and forecasting with driver-based, historical, and market-informed assumptions for objective goal-setting and forward-looking performance management.
• Monthly performance diagnostics: Provide granular analysis of actuals vs. plan at segment and individual levels with clear articulation of NII/NFI movements (price, volume, mix, currency) and implications for outlook.
• Product & channel profitability: Deliver monthly insights including profitability for branches, cards, agency banking, and bancassurance; identify growth levers and efficiency opportunities.
• Cost-to-serve modelling: Design and maintain models for cost of serving customers across channels (e.g., cost per transaction, per customer, per revenue) to guide efficiency and pricing decisions.
• Customer segmentation integrity: Drive correct and consistent customer segmentation in core systems to enable accurate product/portfolio performance analysis and management action.
• Product/portfolio surveillance & concentration tracking: Produce product performance reports, monitor deposit/loan concentrations and Top-20/Top-50 exposures to inform risk return optimization.
• Revenue assurance & data integrity: Execute monthly revenue assurance to prevent income leakage (tariff validation, data integrity across reporting systems) and coordinate corrections with relevant teams.
• Digital performance analytics: Champion real-time, predictive analytics and interactive visualizations (e.g., Power BI) across accounts, cards, payments, uptime/adoption, and utilization to enable faster, better decisions.
• Stakeholder alignment & communication: Coordinate planning/forecasting and reporting cycles so Business Heads own the numbers; ensure alignment across TDO leadership, CFO/ED, MD and control partners. Measure success by forecast accuracy and timely communication.
• Leadership & capability: Deputize for the Head of FP&A when required; provide feedback, share best practice across Finance, and drive personal development to strengthen team effectiveness.

• Technical and practical skills in accounting and Finance
• In depth understanding of short-, medium- and long-term strategies, goals and objectives setting
• Detailed knowledge of Management Accounting with high levels of financial presentation skills including commentary writing to Board, Management etc
• Detailed understanding of Managing for Value reporting
• An appreciation of the external economic, political, legal and regulatory environment and their impact to the business.
• Strong Computer skills and other Analytical tools
• Interpersonal and communication skills
• Proven organizational skills
• Planning and organization skills
• Forward Thinking
• Ability to think creatively and identify innovative solutions
• Up to date knowledge and understanding of accounting technical issues (International Accounting Standards/IFRS, etc)
• Excellent comprehension skills to understand and interpret financial data and economic trends.

• Bachelor's degree preferably in Accounting and/or Finance
• Professional qualifications in Accounting such as ACCA, CPA.